Retail Shift Lead - Elevate Customer Experience & Ops

Walgreens; Charleston (WV); On-site; USD 23,000 - 26,000; Full time

Job summary

Walgreens in Charleston, WV is seeking a Store Associate to support opening/closing the store in management's absence and to handle cash and backdoor deliveries. You will engage customers, resolve questions, and ensure a clean, compliant store environment.

Qualifications include at least one year of leadership or supervisory experience in retail and fluency in English. The role emphasizes accurate pricing, inventory accuracy, and teamwork.

Qualifications

• One year of leadership or supervisory experience in retail.
• Fluent in reading, writing, and speaking English.
• Experience with cash handling and register operations preferred.

Responsibilities

• Open and close the store in the absence of store management, including cash handling and ensuring floor and stock room are ready for the business day.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Skills

Leadership experience

Retail key holder

English fluency

Job description

Walgreens in Charleston, WV is seeking a Store Associate to support opening/closing the store in management's absence and to handle cash and backdoor deliveries. You will engage customers, resolve questions, and ensure a clean, compliant store environment.

Qualifications include at least one year of leadership or supervisory experience in retail and fluency in English. The role emphasizes accurate pricing, inventory accuracy, and teamwork.