Retail Shift Lead — Customer Experience & Operations

Walgreens; Mission (TX); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Mission, TX is seeking team-oriented staff to handle opening/closing duties, cash handling, and customer service excellence. You will assist with inventory, pricing, displays, and maintaining a welcoming store environment, while delivering Walgreens' distinctive service.

This role emphasizes leadership, reliability, and adherence to policy during management absences. You will engage customers, resolve issues, and support back-end processes, including processing returns and refunds,

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and spoken English.
• Possesses or willing to obtain PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management and ensures store readiness.
• Processes returns, refunds, cash drops, and cash register activity with accuracy.
• Engages customers and patients and delivers a distinctive customer experience.
• Supports store operations: inventory counts, pricing, displays, and housekeeping.
• Acts as liaison and communicates tasks when management is not present.

Skills

Leadership experience

Retail key holder

English proficiency

Inventory control

Job description

Walgreens in Mission, TX is seeking team-oriented staff to handle opening/closing duties, cash handling, and customer service excellence. You will assist with inventory, pricing, displays, and maintaining a welcoming store environment, while delivering Walgreens' distinctive service.

This role emphasizes leadership, reliability, and adherence to policy during management absences. You will engage customers, resolve issues, and support back-end processes, including processing returns and refunds,