Retail Shift Lead Asheville Regional Airport

Paradies Lagardere Default; Fletcher (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Paradies Lagardère is seeking a Retail Lead (Zone Manager) in Fletcher, NC to oversee daily operations, train staff, and ensure first-class service in all shops.

You will manage merchandising, inventory, and safety, open/close stores, and drive sales while coaching associates and coordinating with airport partners.

Qualifications

• Retail leadership experience and ability to train/coaching staff.
• Proven customer service excellence and problem solving.
• Experience managing store operations, merchandising, and safety compliance.

Responsibilities

• Model Service standards and resolve escalated inquiries.
• Train staff and oversee register/cash handling and loss prevention.
• Open/close stores and manage daily operations.
• Direct replenishment, stockroom organization, and receiving functions.
• Ensure merchandising standards per guidelines and drive sales through promotions.
• Lead during assigned shifts and partner with management to address performance.

Skills

Leadership

Training

Customer service

Cash handling

Loss prevention

IT / register issues

Merchandising

Inventory management

Safety

Tools

POS system

Job description

Job Category: Supervisor (Hourly)

Requisition Number: ZONEM019673

• Posted : August 3, 2026
• Full-Time

Locations

Showing 1 location

Fletcher, NC 28732, USA

Description

POSITION DESCRIPTION

Retail Lead (Zone Managers) at Paradies Lagardère are responsible for the daily execution of the companies Mission Statement, which includes providing First Class Service to every customer. Zone Managers perform training functions, direct execution of merchandising standards and provide overall Zone supervision within the shops. A Zone Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas. They provide assistance and support to the management team in achieving the goals in sales and service.

POSITIONSUMMARY:

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

DUTIES AND RESPONSIBILITIES:

Service:

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
• Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures

Operations:

• Facilitate opening and closing of stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate, monitor and align team resources to maximize sales and service potential
• Resolve basic IT /register issues and escalate as necessary
• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
• Prepare for and participate in inventories; verify high risk counts
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Communicate daily with the team; look for additional ways to drive business through product, processes, or people

People/Leadership:

• Serve as the Manager on Duty providing leadership during assigned shifts
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM
• Contribute feedback on Associate reviews and provide input on Associate counseling
• Other duties as assigned

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.