Zone Manager- Charlotte Douglas International Airport

Paradies Na; Charlotte (NC); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Paradies NA at Charlotte Douglas International Airport is seeking a Zone Manager for the Charlotte location. This on-site role leads sales, service, and operational excellence, coaching staff, directing merchandising standards, and supervising during shifts to ensure First Class service for customers and partners.

The manager supervises opening/closing, inventory preparation, stock replenishment, safety, and performance metrics, while coordinating team resources to maximize store performance at

Responsibilities

• Model Company Service standards and behaviors with every customer; resolve escalated inquiries per policies
• Train and perform register/cash handling/Loss Prevention per SOPs
• Facilitate opening and closing of stores
• Direct replenishment of merchandise and maintain stockroom organization
• Ensure store merchandising standards are followed per guidelines
• Coordinate and align team resources to maximize sales and service
• Resolve basic IT/register issues and escalate as needed
• Maintain a safe working environment; report injuries and concerns
• Prepare for and participate in inventories; verify high risk counts
• Achieve sales goals by adhering to performance metrics and promotions
• Communicate daily with the team to drive business through product, processes, or people
• Serve as Manager on Duty during assigned shifts
• Coach and train Associates; foster relationships within the airport community
• Monitor performance and provide input on Associate reviews and counseling
• Other duties as assigned

Job description

Zone Manager- Charlotte Douglas International Airport

Job Category: Retail Operations

Requisition Number: ZONEM021230

• Posted : September 29, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Charlotte, NC
Charlotte, NC 28219, USA

Description

POSITION DESCRIPTION

EMPLOYMENT CLASSIFICATION: Full Time

POSITION REPORTS TO:

DEPARTMENT: Retail

POSITIONSUMMARY:

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

DUTIES AND RESPONSIBILITIES:

Service:

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
• Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures

Operations:

• Facilitate opening and closing of stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate, monitor and align team resources to maximize sales and service potential
• Resolve basic IT /register issues and elevate as necessary
• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
• Prepare for and participate in inventories; verify high risk counts
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Communicate daily with the team; look for additional ways to drive business through product, processes, or people

People/Leadership:

• Serve as the Manager on Duty providing leadership during assigned shifts
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM
• Contribute feedback on Associate reviews and provide input on Associate counseling
• Other duties as assigned

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.