Retail Experience Lead — Customer & Team Growth

Best Buy; North Riverside (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Physical and mental well-being

Job summary

Best Buy is seeking a Retail Experience Supervisor who will lead a team to deliver exceptional customer experiences in-store. You will focus on positive employee experiences, skill development, and performance management to meet company goals.

You will manage daily store operations, drive local customer engagement, and share trends with other store leaders to drive growth or improve results. This role requires strong leadership and a collaborative approach.

Qualifications

• 1 year of leadership experience or 6 months of experience as a Best Buy shift lead.
• Previous experience in sales, customer service or related fields.
• Ability to work successfully as part of a team.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• One year of consumer electronics industry experience.

Responsibilities

• Maintain positive customer and employee experiences
• Drive localized customer and employee and share trend with other store leaders
• Provide positive experiences, skill development and performance management
• Lead efforts to maximize positive results or course-correct when needed

Skills

Leadership

Teamwork

Customer service

Store leadership

Job description

Best Buy is seeking a Retail Experience Supervisor who will lead a team to deliver exceptional customer experiences in-store. You will focus on positive employee experiences, skill development, and performance management to meet company goals.

You will manage daily store operations, drive local customer engagement, and share trends with other store leaders to drive growth or improve results. This role requires strong leadership and a collaborative approach.