Retail Service Specialist

O'Reilly Auto Parts; Lincoln (NE); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Retail Service Specialist in Lincoln, where you'll support store management and ensure top-notch customer service. This role offers an exciting opportunity to lead a team, manage store operations, and engage with customers in a fast-paced retail environment. With a focus on professional growth and a promote-from-within philosophy, you'll find a supportive atmosphere that encourages your development. Enjoy a comprehensive benefits package that includes competitive wages, health insurance, and career advancement opportunities. If you're ready to make a difference and grow with a leading auto parts retailer, this position is perfect for you.

Benefits

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Qualifications

• Strong communication skills are essential for customer interaction.
• Ability to obtain RSS Certification is required for the role.

Responsibilities

• Lead store team in providing excellent customer service.
• Supervise customer service levels and manage store operations.

Skills

Strong communication skills

Ability to obtain RSS Certification

Fluency in multiple languages

Education

High school diploma or equivalent

Job description

Retail Service Specialist page is loaded

Retail Service Specialist

Apply locations Store 00277 Lincoln NE time type Full time posted on Posted 5 Days Ago job requisition id R102756

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

1. Lead store team members in providing excellent customer service to retail and professional customers.
2. Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
3. Ensure telephone is answered according to company policy.
4. Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
5. Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
6. Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
7. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
8. Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
9. Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
10. Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
11. All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

1. Strong communication skills
2. Ability to obtain RSS Certification

Desired:

1. Retail sales experience, preferably in auto parts
2. Automotive systems and repair knowledge
3. ASE Certification
4. Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package:

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

Your first job at O’Reilly Auto Parts is just the beginning!

From a comprehensive benefits and compensation package to a rewarding and positive work environment, your leaders will support you and foster your development so you can grow with the company.

Our promote-from-within philosophy means our top leaders worked their way up – and you can, too.

Learn more about our culture, benefits, and history at oreillyauto.com/careers.