Retail Customer Service Specialist

Sherwin-Williams; Papillion (NE); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Service Specialist to enhance the success of their retail stores. In this part-time role, you will engage with customers to understand their needs, offer tailored solutions, and ensure satisfaction while achieving sales goals. The position requires strong communication skills and the ability to work flexible hours, including evenings and weekends. Join a team that values customer relationships and strives for excellence in service, where your contributions will directly impact the store's success and customer experience.

Qualifications

• Must be at least 18 years old and authorized to work without sponsorship.
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs.
• Achieve sales goals regularly and maintain work order files accurately.

Skills

Customer Service

Sales Skills

Communication

Bilingual (Spanish)

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

The individual selected for this role will work at Store #3204, located at: 945 N Adams #2, Papillion, NE 68046. This is a part-time position.

Job duties involve contact with customers, including minors; and access to cash, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The Company reviews criminal history to protect its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Qualifications

Minimum Requirements:

1. Must be at least eighteen (18) years of age
2. Legally authorized to work in the country of employment without sponsorship
3. Valid, unrestricted Driver’s License
4. Ability to retrieve materials from shelves and lift up to 50 lbs. frequently and 70 lbs. on occasion, with or without reasonable accommodations
5. Willingness to work scheduled hours, including evenings and weekends
6. If internal to Sherwin-Williams, received at least a “meets expectations” (3) rating on the most recent performance appraisal
7. Completed all HR Cloud eLearning courses required for the current position

Preferred Qualifications:

1. High School diploma or GED
2. At least one year of experience in delivery, retail, or customer service
3. Experience selling paint and related products
4. Experience operating tinting and mixing equipment
5. Ability to communicate in more than one language, including Spanish

Responsibilities

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build trustful relationships with wholesale and retail customers
• Process sales transactions accurately and according to policies
• Achieve sales goals regularly
• Maintain work order files and formulas accurately
• Pull products from sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist in deliveries as needed
• Keep areas in stock and presentable
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest ways to improve sales