Retail Customer Service Specialist

DICK'S SPORTING GOODS; Gainesville (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Specialist, where your role is pivotal in enhancing customer experiences. You will be the face of the store, greeting customers, understanding their needs, and ensuring a seamless shopping journey. This role emphasizes collaboration and accountability, making it essential for you to foster a welcoming environment. With opportunities to train teammates and uphold high standards, you will play a crucial part in maintaining the store's reputation. If you are passionate about sports and customer service, this is the perfect opportunity for you to shine.

Qualifications

• Prior retail sales or cashier experience preferred.
• Ability to lift 15 to 35 lbs. occasionally.

Responsibilities

• Provide excellent customer service and support shopping experience.
• Assist manager with scheduling and workflow.

Skills

Customer-Focus

Collaboration

Accountability

Decision-Making

Action-Oriented

Education

Prior retail sales experience

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

• Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
• Serve as the primary customer service provider at the front end and liaison between customers and management.
• Provide register coverage as needed and support cashiers through complex transactions to ensure strong customer service standards.
• Assist the manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they meet performance expectations.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
• Promote and train new and current teammates on company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment).
• Adhere to policies and procedures related to safety, loss prevention, and standard operating procedures. Maintain confidentiality of all company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and respected.
• Support the team across the store with an all-hands-on-deck approach.
• Perform other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits define what great teammates look like at DICK'S Sporting Goods. They drive our business and ensure a great teammate and athlete experience. The traits we look for include:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

QUALIFICATIONS:

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. occasionally (up to 5 times per hour).
• Ability to work extended periods (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods (up to 2 hours continuously).