Retail Customer Service Specialist

Sherwin-Williams; Fremont (NE); On-site; USD 25,000 - 40,000; Part time

Job summary

An established industry player is seeking dedicated Customer Service Specialists to enhance the shopping experience in their retail stores. In this part-time role, you will engage with customers, understand their needs, and provide tailored solutions to ensure satisfaction. Your responsibilities will include processing sales transactions, maintaining product knowledge, and achieving sales targets. This is an excellent opportunity for individuals passionate about customer service and retail, offering a chance to work in a dynamic environment where your contributions directly impact customer satisfaction and store success.

Qualifications

• Must be at least 18 years old and authorized to work in the US.
• Experience in retail or customer service is preferred.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers in person and over the phone to determine needs.
• Achieve sales goals on a monthly, quarterly, and yearly basis.

Skills

Customer Service

Sales Skills

Communication Skills

Bilingual (English/Spanish)

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, while staying up-to-date with product features and maintaining high quality and visual standards of the products and store.

Customer Service Specialists are tasked with achieving excellent customer service and consistently meeting the store’s sales goals.

The individual selected for this role will work at Store #3691, located at 312 Main St., Fremont, NE 68025. This is a part-time position.

Job duties involve contact with customers, which may include minors; access to cash, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The Company requires a review of criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work in the country of employment without sponsorship
• Valid, unrestricted Driver’s License
• Ability to retrieve materials from shelves and lift up to 50 lbs. frequently and 70 lbs. occasionally, with or without reasonable accommodation
• Willing to work scheduled hours, including evenings and weekends, with or without reasonable accommodation
• If internal, received at least a “meets expectations” (3) rating on the most recent performance appraisal
• Completed all HR Cloud eLearning courses required for current position

Preferred Qualifications:

• High School diploma or GED
• At least one year experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to read, write, and communicate in more than one language, including Spanish

Responsibilities

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build trust relationships with wholesale and retail customers
• Process sales transactions accurately and according to policies
• Achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain accurate work order files and formulas
• Pull products from the sales floor or warehouse
• Tint and mix products per customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist in making deliveries as needed
• Maintain in-stock and presentable areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest ways to improve sales