Retail Service & Order Support Specialist

Andersen Corporation; Washington (District of Columbia); On-site; USD 27,345 - 39,606; Full time

Benefits offered by this job

401(k) Plan with employer contributions

Profit sharing

Medical, Dental and Vision Coverage

Paid Time Off & Holidays

Career Growth Opportunities

Job summary

Andersen Corporation is seeking a Retail Service Representative in Washington, DC to join our Capital region team. This role focuses on providing excellent customer service to delivery partners and customers. The ideal candidate will manage complex orders, ensure accurate data management, and resolve customer issues effectively.

Applicants should have a high school diploma and 1-3 years of experience in order processing. Additional skills in word processing and strong phone etiquette are essential.

We value our employees and offer a comprehensive benefits package, including a 401(k) plan and medical coverage.

Qualifications

• High school diploma or equivalent plus 1-3 years' work experience in order processing.
• Demonstrated word processing, spreadsheet and general computer skills.
• Strong phone etiquette and verbal skills to facilitate problem resolution.

Responsibilities

• Processes complex orders with 100% accuracy.
• Ensures customer management system is updated appropriately.
• Clarifies and resolves customer order issues.

Skills

Word processing skills

Strong phone etiquette

Intermediate writing skills

Time management

Education

High school diploma or equivalent

1-3 years' order processing experience

Tools

Customer management system

Spreadsheet software

Job description

Andersen Corporation is seeking a Retail Service Representative in Washington, DC to join our Capital region team. This role focuses on providing excellent customer service to delivery partners and customers. The ideal candidate will manage complex orders, ensure accurate data management, and resolve customer issues effectively.

Applicants should have a high school diploma and 1-3 years of experience in order processing. Additional skills in word processing and strong phone etiquette are essential.

We value our employees and offer a comprehensive benefits package, including a 401(k) plan and medical coverage.