Retail Service Representative I

Andersen Corp.; Jessup (MD); On-site; USD 26,794 - 38,779; Full time

Benefits offered by this job

401(k) Plan

Medical, Dental and Vision Coverage

Paid Time Off & Paid Holidays

Job summary

A leading window & door company in Jessup, MD is seeking a Retail Service Representative. This role focuses on providing exceptional customer service for delivery partners and customers, ensuring accurate order processing and resolution of issues. The ideal candidate will have a high school diploma and relevant experience, along with strong communication skills. This position offers a competitive pay range of $19.45 - $28.15, alongside a comprehensive benefits package including health coverage, retirement plans, and profit sharing.

Qualifications

• 1-3 years of work experience in order processing.
• Strong phone etiquette and verbal skills.
• Ability to determine customer needs.

Responsibilities

• Process complex orders with accuracy.
• Update customer management system.
• Clarify and resolve customer order issues.

Skills

Word processing skills

Spreadsheet skills

Strong phone etiquette

Intermediate writing skills

Time management

Results orientation

Education

High school diploma or equivalent

Job description

Retail Service Representative I page is loaded## Retail Service Representative Ilocations: Jessup, MDtime type: Full timeposted on: Posted Todayjob requisition id: R-2681**ANDERSEN CORPORATION SUMMARY:**At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.**Job Description:**Renewal by Andersen is looking for a Retail Service Representative to join our Capital region team! The Retail Service Representative will focus on providing customer service for delivery partners and customers. RESPONSIBILITIES: Processes complex orders/requests, with 100% accuracy from intake to filing. Ensures customer management system is updated appropriately. Clarifies, diagnoses, and resolves customer order issues. Creates packets or other materials as required for sales fulfillment process. Prepares customer correspondence. Identifies and implements ways to improve overall level of service. Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback. Administers programs, e.g. customer referral program. May train others in office and customer service processes. May create purchase orders, process payments or process receipts. QUALIFICATIONS: High school diploma or equivalent plus 1-3 years' work experience to include order processing work Demonstrated word processing, spreadsheet and general computer skills Strong phone etiquette & verbal skills to facilitate problem resolution Intermediate writing skills Able to determine customer needs and assist in resolving issues for assigned area. Knowledge of products/services Persuasiveness Time management Results orientation **Pay Range:**$19.45 - $28.15**CULTURE AND BENEFITS:**At Andersen, we believe our people are at the heart of everything we do. Every day, theirtalent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. Availability of benefits may differ by site or position.* 401 (k) Plan, Employer Fixed Contributions & Company Matching* Profit Sharing* Medical, Dental and Vision Coverage* Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)* Life Insurance* Paid Time Off & Paid Holidays* Paid Maternity Leave & Paid Parental Leave* Career Growth Planning & Nationwide Career Opportunities\*\*PROFIT SHARING: In 2025 Andersen has set a profit-sharing target of $3,500 per eligible employee, prorated as appropriate Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.