Hybrid Order Entry & Admin Specialist

Andersen Windows, Inc.; Livonia (MI); Hybrid; USD 51,720,614 - 74,930,419; Full time

Benefits offered by this job

401(k) with company match

Profit sharing

Medical, dental and vision coverage

Paid time off

Paid holidays

Parental leave

Job summary

Andersen Corporation in Livonia, MI is hiring an Ordering Retail Service Representative I. The role focuses on data entry and administrative duties, handling complex orders for renewal products, and supporting delivery partners with accurate order processing.

The position is hybrid, requiring in-office presence several days a week, with a 5-day training period in the office to acclimate to systems and processes.

Qualifications

• High school diploma or equivalent plus 1–3 years' order processing experience.
• Strong data entry and computer skills (MS Word/Excel).
• Good phone etiquette and written communication.
• Ability to identify customer needs and resolve issues.
• Knowledge of products/services is a plus.

Responsibilities

• Process orders and requests with accuracy from intake to filing.
• Maintain updated customer management systems.
• Clarify and resolve customer order issues.
• Communicate fulfillment steps to delivery partners.
• Assist with administrative tasks and reporting.

Skills

Data entry

Order processing

Customer service

Microsoft Word

Microsoft Excel

Phone etiquette

Education

High school diploma or equivalent

Job description

Andersen Corporation in Livonia, MI is hiring an Ordering Retail Service Representative I. The role focuses on data entry and administrative duties, handling complex orders for renewal products, and supporting delivery partners with accurate order processing.

The position is hybrid, requiring in-office presence several days a week, with a 5-day training period in the office to acclimate to systems and processes.