Hybrid Data Entry & Order Support Specialist

Andersen Corporation; Detroit (MI); Hybrid; USD 24,796 - 35,817; Full time

Benefits offered by this job

401(k) Plan with company match

Profit sharing

Medical, Dental, Vision coverage

FSAs, HSA, HRA

Life Insurance

Paid Time Off

Paid Holidays

Maternity/Parental Leave

Career Growth Opportunities

Job summary

Andersen Corporation is seeking an Ordering Retail Service Representative I for the Livonia, MI area. The role blends data entry and administrative tasks with customer service for delivery partners and customers. It requires in-office training and a hybrid schedule, with onsite days several times a week.

The position emphasizes accuracy, order processing, and effective communication in a team environment, with a starting pay range listed and comprehensive benefits.

Qualifications

• High school diploma or equivalent and 1–3 years' order processing experience.
• Proficient in word processing and spreadsheets; general computer skills.
• Strong phone etiquette and verbal skills to facilitate problem resolution.
• Intermediate writing skills.
• Able to determine customer needs and resolve issues for assigned area.
• Knowledge of products/services.
• Persuasiveness.
• Time management.
• Results orientation.

Responsibilities

• Performs data entry level clerical work related to RbA CORO sales and service, of limited complexity and variety.
• Perform administrative tasks associated with job
• Processes complex orders/requests, with 100% accuracy from intake to filing.
• Ensures customer management system is updated appropriately.
• Clarifies, diagnoses, and resolves customer order issues.
• Creates packets or other materials as required for sales fulfillment process.
• Prepares customer correspondence.
• Identifies and implements ways to improve overall level of service.
• Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
• Administers programs, e.g. customer referral program.
• May train others in office and customer service processes.
• May create purchase orders, process payments or process receipts.
• Ability to develop and establish good interpersonal relationships.
• Demonstrates ability to work and contribute in a team environment.
• Flexibility & positive outlook
• Listening skills
• Detail orientation

Skills

Word processing

Spreadsheet

General computer skills

Phone etiquette

Verbal skills

Written communication

Customer needs assessment

Persuasiveness

Time management

Results oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Andersen Corporation is seeking an Ordering Retail Service Representative I for the Livonia, MI area. The role blends data entry and administrative tasks with customer service for delivery partners and customers. It requires in-office training and a hybrid schedule, with onsite days several times a week.

The position emphasizes accuracy, order processing, and effective communication in a team environment, with a starting pay range listed and comprehensive benefits.