Retail Service Lead — Growth & Benefits

O'Reilly Auto Parts; Lexington (NE); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Health insurance starting Day One

Tuition assistance

Job summary

The Retail Service Specialist at O’Reilly Auto Parts supports store leadership in sales, customer service, store appearance, and operations, including shift management when needed. Bilingual candidates are encouraged to apply and may help with Spanish-speaking customers.

Automotive knowledge is a plus and strong communication is essential. This role emphasizes teamwork, adherence to policy, and ensuring efficient processing of orders, returns, and daily store tasks to maintain a high level of

Qualifications

• Strong communication skills.
• Bilingual Spanish is highly desired.
• Retail sales experience preferred.
• Automotive systems knowledge is helpful.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure team execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store and transfers; contact customers on shipment arrivals as needed.
• Handle returns, refunds, and exchanges efficiently and correctly.

Skills

Strong communication

Bilingual Spanish

Retail sales experience

Automotive systems knowledge

Education

ASE Certification

RSS Certification

Job description

The Retail Service Specialist at O’Reilly Auto Parts supports store leadership in sales, customer service, store appearance, and operations, including shift management when needed. Bilingual candidates are encouraged to apply and may help with Spanish-speaking customers.

Automotive knowledge is a plus and strong communication is essential. This role emphasizes teamwork, adherence to policy, and ensuring efficient processing of orders, returns, and daily store tasks to maintain a high level of