Retail Service Lead - Bilingual & Shift Supervisor

O'Reilly Auto Parts; Longmont (CO); On-site; USD 20,884 - 30,307; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Flexible Spending Account (FSA)

Tuition Educational Assistance Programs

Job summary

O'Reilly Auto Parts in Longmont, Colorado, is looking for a Retail Service Specialist. This role involves supporting the Store Manager and leading the team in delivering excellent customer service. Responsibilities include supervising customer interactions, managing orders, and handling returns efficiently. Ideal candidates have strong communication skills, retail experience in auto parts, and must be able to obtain RSS certification. O'Reilly offers competitive wages, benefits, and opportunities for career growth.

Qualifications

• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification is a plus.

Responsibilities

• Support Store Manager in sales and customer service.
• Lead store team in providing excellent customer service.
• Supervise customer service levels and team execution.
• Ensure processing of buy online/ship to store orders.
• Manage retail customer returns and exchanges efficiently.
• Perform store opening and closing duties as required.

Skills

Strong communication skills

Fluency in multiple languages

Education

RSS Certification

Job description

O'Reilly Auto Parts in Longmont, Colorado, is looking for a Retail Service Specialist. This role involves supporting the Store Manager and leading the team in delivering excellent customer service. Responsibilities include supervising customer interactions, managing orders, and handling returns efficiently. Ideal candidates have strong communication skills, retail experience in auto parts, and must be able to obtain RSS certification. O'Reilly offers competitive wages, benefits, and opportunities for career growth.