Retail Service Lead — Bilingual (Auto Parts)

O'Reilly Auto Parts; Newton (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

O'Reilly Auto Parts in Newton, IA is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in absence of leadership.

Bilingual candidates encouraged to apply. The position emphasizes leading a team, ensuring high service levels, handling store processes, and maintaining a positive shopping environment.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience preferred.

Responsibilities

• Lead store team in providing excellent customer service.
• Supervise retail showroom service levels and programs.
• Ensure telephone is answered per policy.
• Process buy online/ship to store, transfers, and backorders promptly.
• Handle returns, refunds, and exchanges efficiently.
• Ensure merchandise is invoiced before leaving store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure adherence to work schedule and proper clock-in/out.
• Perform opening/closing duties and security checks.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Fluency in Spanish

Education

ASE Certification

RSS Certification

Job description

O'Reilly Auto Parts in Newton, IA is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in absence of leadership.

Bilingual candidates encouraged to apply. The position emphasizes leading a team, ensuring high service levels, handling store processes, and maintaining a positive shopping environment.