Retail Service & Framing Associate

Michaels; Joliet (IL); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Job summary

Michaels in Joliet, IL is hiring a friendly team member to assist customers, locate products, and provide solutions throughout the store. You’ll ensure a fast, accurate checkout and engage guests with the rewards program.

Cross-training in framing services is available in this role. Responsibilities include loading/unloading, stocking, maintaining planograms, and upholding store recovery standards to deliver Michaels' brand promises.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Job description

Michaels in Joliet, IL is hiring a friendly team member to assist customers, locate products, and provide solutions throughout the store. You’ll ensure a fast, accurate checkout and engage guests with the rewards program.

Cross-training in framing services is available in this role. Responsibilities include loading/unloading, stocking, maintaining planograms, and upholding store recovery standards to deliver Michaels' brand promises.