Retail Agent, Overland Park, Kansas

DHL Express; Overland Park (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Hourly Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision programs

Tuition Reimbursement

Generous Paid Time Off

Employee Assistance Program

Job summary

A leading logistics provider in Overland Park seeks a Retail Service Agent to provide customer support at their popup facility. Responsibilities include assisting customers with shipments, managing location operations, and ensuring compliance with policies. The ideal candidate should have flexibility to work Saturdays, possess strong computer skills, and previous customer service experience. This role offers competitive hourly pay and other incentives. Join us and start your career at a respected company.

Qualifications

• 1-3 years of experience in a relevant service or support role.
• Intermediate service skills with responsibilities in the workplace.
• Previous customer service experience is preferred.
• Must be flexible to work Saturdays.
• Strong computer skills and ability to multi-task are essential.

Responsibilities

• Acknowledge customers and promptly address inquiries.
• Prepare labels and documentation for shipments.
• Assist customers with drop-off and pick-up.
• Support operational procedures for processing shipments.

Skills

Flexibility to work Saturdays

Customer service experience

Strong computer skills

Exceptional ability to multi-task

Ability to work independently

Education

HS diploma or GED

Job description

Overview

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL currently has an opening for a Retail Service Agent. The Retail Service Agent will work to provide Retail customer support to ensure efficient and timely creation and handling of customer shipments. The Retail Service Agent will work independently at our new popup facility and will be responsible for opening and closing the location. The Retail Service Agent will ensure compliance with safety, security, regulatory, and company policies.

Responsibilities

• Acknowledge customers and promptly address any inquiries or concerns (as well as via telephone)
• Prepare labels and documentation required for customers who want to send their international or domestic shipments with DHL
• Assist customers who need to drop off or pick up their pre-labeled DHL shipment
• Assists with operational procedures including sorting, shipment processing and documentation, manifesting, bagging, sending shipment status information as required

Skills & Qualifications

• Must be flexible to work Saturdays
• HS diploma or GED required
• Generally 1-3 years of experience in an area of responsibilities
• Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function
• Previous customer service experience preferred
• Strong computer skills required
• Exceptional ability to multi-task required
• Ability to work independently

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you\'ll find our benefits and rewards are among the best in the industry. They include:

• Competitive Hourly Pay
• Bonus/Incentive Programs (For some roles)
• Retirement Savings - 401K with company match
• myShares - Voluntary plan to buy discounted company shares
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us.