Retail Service Agent (A2) - Virginia

DHL Germany; Woodbridge (VA); On-site; Confidential; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision programs

Tuition Reimbursement

Generous Paid Time Off

Employee Discount Program

Outstanding training opportunities

Job summary

DHL Express is seeking a Retail Service Agent for its new popup facility in Woodbridge, Virginia. The role involves providing customer support, handling shipments, and ensuring compliance with company policies. Ideal candidates will have a high school diploma and experience in customer service, with strong multitasking abilities and computer skills.

Qualifications

• 1-3 years of experience in a customer service role.
• Ability to work independently and handle multiple tasks.

Responsibilities

• Provide customer support for shipment handling.
• Prepare labels and documentation for shipments.
• Assist with operational procedures including sorting and processing.

Skills

Customer Service

Multi-tasking

Computer Skills

Education

High School Diploma or GED

Job description

What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL currently has an opening for aRetail Service Agent. The Retail Service Agent will work to provide Retail customer support to ensure efficient and timely creation and handling of customer shipments. The Retail Service Agent will work independently at our new popup facility and will be responsible for opening and closing the location. The Retail Service Agent will ensure compliance with safety, security, regulatory, and company policies.

Key Responsibilities:

• Acknowledge customers and promptly address any inquiries or concerns (as well as via telephone)
• Prepare labels and documentation required for customers who want to send their international or domestic shipments with DHL
• Assist customers who need to drop off or pick up their pre-labeled DHL shipment
• Assists with operational procedures including sorting, shipment processing and documentation, manifesting, bagging, sending shipment status information as required

Skills & Qualifications:

• Must be flexible to work Saturdays
• HS diploma or GED required
• Generally 1-3 years of experience in an area of responsibilities
• Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function
• Previous customer service experience preferred
• Strong computer skills required
• Exceptional ability to multi-task required
• Ability to work independently

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• myShares - Voluntary plan to buy discounted company shares
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.