Retail Agent (A2) - Houston, TX

DHL Express; Houston (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hourly pay

Bonus programs

401K with company match

Employee stock program

Medical, dental, vision

Tuition reimbursement

PTO

Paid leave

Employee discounts

Work-life program

Training opportunities

Job summary

DHL Express is seeking a Retail Service Agent to provide retail customer support, ensuring efficient and timely creation and handling of shipments. The agent will work independently at a popup facility, opening and closing the location while complying with safety and company policies.

Responsibilities include greeting customers, preparing shipment labels, assisting drop-offs/pickups, and supporting operations like sorting and documentation. Prior DHL experience is a plus but not required.

Qualifications

• HS diploma or GED required.
• 1–3 years of experience in an area of responsibilities.
• Previous DHL Retail Agent experience preferred; however, candidates without prior DHL experience will be fully considered based on skills, performance, and business need.
• Strong computer skills required.
• Exceptional ability to multi-task.

Responsibilities

• Acknowledge customers and promptly address inquiries or concerns (including via telephone).
• Prepare labels and documentation for international or domestic shipments using DHL.
• Assist customers who need to drop off or pick up pre-labeled shipments.
• Assist with operational procedures including sorting, shipment processing, documentation, manifesting, bagging, and status updates.

Skills

Customer service

Multi-tasking

Independent work

Computer skills

Flexibility

Retail experience

Education

HS diploma or GED

Job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL currently has an opening for a Retail Service Agent. The Retail Service Agent will work to provide Retail customer support to ensure efficient and timely creation and handling of customer shipments. The Retail Service Agent will work independently at our new popup facility and will be responsible for opening and closing the location. The Retail Service Agent will ensure compliance with safety, security, regulatory, and company policies.

Key Responsibilities

• Acknowledge customers and promptly address any inquiries or concerns (as well as via telephone)
• Prepare labels and documentation required for customers who want to send their international or domestic shipments with DHL
• Assist customers who need to drop off or pick up their pre-labeled DHL shipment
• Assists with operational procedures including sorting, shipment processing and documentation, manifesting, bagging, sending shipment status information as required

Skills & Qualifications

• Must be flexible to work Saturdays
• HS diploma or GED required
• Generally, 1-3 years of experience in an area of responsibilities
• Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function
• Previous customer service experience preferred
• Strong computer skills required
• Exceptional ability to multi-task required
• Previous DHL Retail Agent experience is preferred; however, candidates without prior DHL experience will be fully considered based on skills, performance, and business need.
• Ability to work independently

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

Competitive Hourly Pay

• Bonus/Incentive Programs
• Retirement Savings - 401K with company match
• myShares - Voluntary plan to buy discounted company shares
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us.