Retail Security Systems Technician

Johnson Controls, Inc.; Evansville (IN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401K

Medical coverage

Dental coverage

Vision care

Paid vacation

Sick time

Training opportunities

Zero Harm safety policy

Employee discount via The Loop by Perk

Job summary

Sensormatic Solutions, a business of Johnson Controls, is seeking an Installation and Service Technician for on-site work across retail environments. You will install and repair Inventory Control and Video equipment, collaborating with customers and teammates to ensure reliable service and rapid issue resolution.

The role emphasizes accountability, safety, and continuous improvement, with opportunities for training and career growth.

Qualifications

• EL 06 license required
• Proficiency in electronics and networking fundamentals
• Strong written and oral communication skills
• Proficiency in MS Office and basic PC skills
• Ability to lift up to 70 lbs and work in challenging positions
• Able to work independently and in a team

Responsibilities

• Demonstrate accountability and integrity by ensuring all installations and repairs are completed safely and effectively.
• Focus on critical tasks by managing service calls efficiently and maintaining accurate records of work performed.
• Collaborate with customers and team members to address issues promptly and provide training on equipment use.
• Pursue continuous improvement by staying updated with training and certifications, and applying feedback to enhance service delivery.
• Maintain an accurate parts inventory to support first-time fixes and efficient operations.
• Report to management regularly on customer satisfaction and any service or sales opportunities identified during visits.

Skills

EL 06 License

Electronics fundamentals

Networking fundamentals

MS Office

Communication skills

Independent & team work

Physical ability to lift 70 lbs

Tools

IP cameras

DVR/NVR systems

Job description

Sensormatic Solutions, a business of Johnson Controls, partners with retail customers to help deliver service excellence, reliable post-installation support, and strong customer outcomes.

What We Offer

• Competitive pay with a hiring hourly range of $25.00 - $38.00 (rate determined by education, experience, and skills).
• Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one.
• Paid vacation, holidays, and sick time.
• Extensive product and on-the-job/cross-training opportunities.
• Encouraging and collaborative team environment.
• Commitment to safety through our Zero Harm policy.
• Employee discount programs through The Loop by Perk Spot.

What you will do

We are seeking a skilled Installation and Service Technician to join our team. This position involves working across retail environments to install and repair Inventory Control and Video equipment. Success in this role is achieved through collaboration, accountability, and continuous improvement.

How You Will Do It

• Demonstrate accountability and integrity by ensuring all installations and repairs are completed safely and effectively.
• Focus on critical tasks by managing service calls efficiently and maintaining accurate records of work performed.
• Collaborate with customers and team members to address issues promptly and provide training on equipment use.
• Pursue continuous improvement by staying updated with training and certifications, and applying feedback to enhance service delivery.
• Maintain an accurate parts inventory to support first-time fixes and efficient operations.
• Report to management regularly on customer satisfaction and any service or sales opportunities identified during visits.

What we look for

• Possession of an EL 06 License.
• Proficiency in electronics and networking fundamentals.
• Strong written and oral communication skills.
• Proficiency in MS Office and basic PC skills.
• Capability to work independently and collaboratively in a team environment.
• Physical ability to carry and move equipment up to 70 lbs and work in challenging positions such as climbing ladders or working within ducts.

Preferred Skills

• Networking certification.
• Extensive experience in installing or servicing IP cameras and DVR/NVR systems.
• Adaptability to industry changes and a strong work ethic.

Join us in shaping the future of smart buildings and communities.

#LI-AA2