Retail Security Systems Technician

Johnson Controls; Cranberry Township (OH); On-site; USD 37,000 - 55,000; Full time

Benefits offered by this job

Day-one benefits

Paid time off

Cross-training

Collaborative team

Zero Harm safety

Employee discounts

Job summary

Sensormatic Solutions, a business of Johnson Controls, is seeking an Installation and Service Technician to work on inventory control and video systems across retail locations. You will collaborate with customers and teammates, ensure safe, accurate installations, and maintain detailed service records.

Role emphasizes training, continuous improvement, and reliable on-site support, with a focus on teamwork and safety standards in a fast-paced retail setting.

Qualifications

• EL 06 license required.
• Strong knowledge of electronics and networking fundamentals.
• Solid written and verbal communication skills.
• Proficiency with MS Office and basic PC skills.
• Ability to work independently and in a team environment.
• Physical ability to lift up to 70 lbs and access challenging work spaces.

Responsibilities

• Install and repair inventory control and video equipment across retail sites.
• Collaborate with customers and team members to resolve issues.
• Maintain accurate records of service calls and work performed.
• Provide training on equipment use and best practices to staff.
• Pursue continuous improvement through training and feedback.

Skills

Electronics fundamentals

Networking fundamentals

Communication skills

Independence and teamwork

MS Office

Basic PC skills

Education

EL 06 License

Tools

MS Office

Basic PC skills

Job description

Sensormatic Solutions, a business of Johnson Controls, partners with retail customers to help deliver service excellence, reliable post-installation support, and strong customer outcomes.

What We Offer

• Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one.
• Paid vacation, holidays, and sick time.
• Extensive product and on-the-job/cross-training opportunities.
• Encouraging and collaborative team environment.
• Commitment to safety through our Zero Harm policy.
• Employee discount programs through The Loop by Perk Spot.

What you will do

We are seeking a skilled Installation and Service Technician to join our team. This position involves working across retail environments to install and repair Inventory Control and Video equipment. Success in this role is achieved through collaboration, accountability, and continuous improvement.

How You Will Do It

• Demonstrate accountability and integrity by ensuring all installations and repairs are completed safely and effectively.
• Focus on critical tasks by managing service calls efficiently and maintaining accurate records of work performed.
• Collaborate with customers and team members to address issues promptly and provide training on equipment use.
• Pursue continuous improvement by staying updated with training and certifications, and applying feedback to enhance service delivery.
• Maintain an accurate parts inventory to support first-time fixes and efficient operations.
• Report to management regularly on customer satisfaction and any service or sales opportunities identified during visits.

What we look for

• Possession of an EL 06 License.
• Proficiency in electronics and networking fundamentals.
• Strong written and oral communication skills.
• Proficiency in MS Office and basic PC skills.
• Capability to work independently and collaboratively in a team environment.
• Physical ability to carry and move equipment up to 70 lbs and work in challenging positions such as climbing ladders or working within ducts.

Preferred Skills

• Networking certification.
• Extensive experience in installing or servicing IP cameras and DVR/NVR systems.
• Adaptability to industry changes and a strong work ethic.

HIRING HOURLY RANGE: $27.40 - $39.90 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. ) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.