Retail Security Specialist: Customer Care & Safety

Allstate-Security; Modesto (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

401K/403b Plan

Job summary

Allstate Security in Modesto, CA is seeking a Security Officer for a busy retail environment. You will deter theft, ensure a safe shopping space, and engage with customers to provide a courteous, professional presence.

The role emphasizes visible patrols, reporting incidents promptly, and cooperating with management and local authorities. A valid BSIS Guard Card is required and experience in customer service/de-escalation is preferred.

Qualifications

• Valid BSIS security guard license is required.
• Experience in customer service or security roles is preferred.
• Ability to remain calm and professional under pressure.
• Reliable transportation and punctual attendance history.
• Ability to stand and walk for extended periods.

Responsibilities

• Greet and engage customers upon entry with a courteous, professional demeanor.
• Maintain a visible presence at store entrances and designated patrol areas.
• Assist staff or patrons while maintaining professional boundaries.
• Represent the company’s brand through excellent customer-service interactions.
• Patrol interior and exterior areas and report safety or policy issues to management.
• Observe and report irregularities or suspicious activity to store management and supervision.
• Immediately report emergencies to management and local authorities as directed.
• Complete detailed written reports (Daily Activity Reports, Incident Reports) per procedures.
• Cooperate with emergency responders and provide factual witness statements when required.
• Do not detain or confront suspected shoplifters; avoid personal belongings checks.

Skills

Verbal communication

Interpersonal skills

Customer service

Punctual attendance

Observation skills

Job description

Allstate Security in Modesto, CA is seeking a Security Officer for a busy retail environment. You will deter theft, ensure a safe shopping space, and engage with customers to provide a courteous, professional presence.

The role emphasizes visible patrols, reporting incidents promptly, and cooperating with management and local authorities. A valid BSIS Guard Card is required and experience in customer service/de-escalation is preferred.