Security Officer (Retail Environment) – Modesto, CA

Allstate-Security; Modesto (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

401K/403b Plan

Job summary

Allstate Security in Modesto, CA is seeking a Security Officer for a busy retail environment. You will deter theft, ensure a safe shopping space, and engage with customers to provide a courteous, professional presence.

The role emphasizes visible patrols, reporting incidents promptly, and cooperating with management and local authorities. A valid BSIS Guard Card is required and experience in customer service/de-escalation is preferred.

Qualifications

• Valid BSIS security guard license is required.
• Experience in customer service or security roles is preferred.
• Ability to remain calm and professional under pressure.
• Reliable transportation and punctual attendance history.
• Ability to stand and walk for extended periods.

Responsibilities

• Greet and engage customers upon entry with a courteous, professional demeanor.
• Maintain a visible presence at store entrances and designated patrol areas.
• Assist staff or patrons while maintaining professional boundaries.
• Represent the company’s brand through excellent customer-service interactions.
• Patrol interior and exterior areas and report safety or policy issues to management.
• Observe and report irregularities or suspicious activity to store management and supervision.
• Immediately report emergencies to management and local authorities as directed.
• Complete detailed written reports (Daily Activity Reports, Incident Reports) per procedures.
• Cooperate with emergency responders and provide factual witness statements when required.
• Do not detain or confront suspected shoplifters; avoid personal belongings checks.

Skills

Verbal communication

Interpersonal skills

Customer service

Punctual attendance

Observation skills

Job description

Security Officer (Retail Environment) – Modesto, CA(Allstate)

Allstate Security provides professional security services throughout California – from San Francisco down to Los Angeles, and continuing all the way through our headquarters area in San Diego, CA. For nearly a decade, we’ve offered comprehensive security solutions to a variety of clients as one of California’s premier security guard companies.

We specialize in armed guards, unarmed guards, patrol service, and mobile patrols. Our security officers will work seamlessly as a part of our team to secure premises, customers, employees, assets and everything in between.

Allstate Security provides reliable, qualified, professional officers who are trained and ready to respond to potential security threats and provide outstanding support and service.

Job Skills / Requirements

Schedule

Position Summary

The Security Officer provides a visible, professional, and courteous security presence within a busy retail environment. The primary objectives are to deter theft and disruptive behavior through professional conduct and customer engagement, maintain a safe environment for employees and patrons, promptly report all incidents, irregularities, and shoplifting.

Key Responsibilities

Greet and engage customers upon entry, maintaining a courteous and professional demeanor.

Serve as a visual deterrent by maintaining an active, visible presence at the store entrance and throughout designated patrol areas.

Provide assistance to store staff or patrons as needed while maintaining professional boundaries.

Represent the company’s brand values through exceptional customer-service interactions.

Patrol & Monitoring

Conduct regular patrols of interior and exterior focus areas (storefront, lobby, sidewalks, and parking areas) to identify potential safety, security, or cleanliness issues.

Observe and report any irregularities, suspicious activity, or policy violations to store management and company supervision.

Remain alert, vigilant, and attentive at all times during the shift.

Immediately report any criminal or emergency situations to management and local authorities as directed.

Complete detailed written reports (Daily Activity Reports, Incident Reports) in accordance with company procedures.

Cooperate with emergency responders and provide factual witness statements when required.

Report observed theft or concealment of merchandise to store management immediately.

Prohibited Actions: Officers are not permitted to detain, question, touch, or pursue suspected shoplifters, nor request receipts or personal belongings.

Maintain professionalism and avoid confrontation at all times.

Professional Standards

Arrive on time, in full uniform, with all required equipment (charged phone, notepad, pen, ID, and BSIS license)

Maintain professional grooming and demeanor throughout the shift.

Refrain from personal cell-phone use, eating, smoking, or unnecessary conversation while on duty.

Maintain neutrality and avoid profiling or discriminatory conduct under any circumstance.

Comply with all company, state, and client-specific policies and procedures.

Qualifications

Required: Valid BSISsecurity guard license

Preferred: Experience in bouncer, events, military, or hospitality security roles emphasizing customer interaction and de-escalation.

Excellent verbal communication and interpersonal skills.

Demonstrated ability to remain calm and professional under pressure.

Reliable transportation and punctual attendance history.

Ability to stand and walk for extended periods.

Certification Requirements (All)

• Guard Card
• BSIS Guard Card
• Drivers License/ State ID
• Valid CA State ID/DL

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan