Retail Security Officer – Hayward, CA

Allstate-Security; Hayward (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

401K/403b Plan

Job summary

Allstate Security is seeking professional Unarmed Security Officers for a retail client in Los Angeles. This role focuses on maintaining a safe environment, deterring unwanted behavior, and protecting store assets while delivering excellent customer service.

Officers greet customers, monitor entrances and activity, complete reports, and coordinate with store management. The position operates under an observe-and-report model with no detainment or physical contact.

Qualifications

• Active BSIS Guard Card required.
• Strong customer service and communication skills.
• Professional appearance and reliable transportation.
• Ability to stand for extended periods and pass background check.

Responsibilities

• Maintain a visible, professional security presence at all times.
• Greet customers upon entry and monitor store activity.
• Observe and report suspicious activity to store management.
• Deter theft and disruptions through presence and awareness.
• Complete Daily Activity Reports and incident reports.
• Follow all post instructions from store management.

Skills

Customer service

Communication skills

Professional appearance

Stand for long periods

Education

BSIS Guard Card

Job description

Retail Security Officer – Hayward, CA(Allstate)

Allstate Security provides professional security services throughout California – from San Francisco down to Los Angeles, and continuing all the way through our headquarters area in San Diego, CA. For nearly a decade, we’ve offered comprehensive security solutions to a variety of clients as one of California’s premier security guard companies.

We specialize in armed guards, unarmed guards, patrol service, and mobile patrols. Our security officers will work seamlessly as a part of our team to secure premises, customers, employees, assets and everything in between.

Allstate Security provides reliable, qualified, professional officers who are trained and ready to respond to potential security threats and provide outstanding support and service.

Job Skills / Requirements

Schedule

Full-Time & Part-Time Positions Available

We are currently hiring for both full-time and part-time positions. Schedules will vary based on business needs and store coverage. Candidates must have flexible availability, including the ability to work mornings, afternoons, evenings, weekends, and holidays as needed.

Multiple shifts are available, and schedules will be assigned based on operational requirements.

Uniform Requirement (Strict)

• Black suit
• White button-down shirt
• Black dress shoes
• Allstate Security will provide the suit and full uniform for this position.

Position Overview

Allstate Security is seeking professional Unarmed Security Officers for a retail client in Los Angeles. This is a high-visibility retail position focused on maintaining a safe environment, deterring unwanted behavior, and protecting store assets while delivering excellent customer service. Officers are expected to maintain a visible and professional presence, greet customers upon entry, and support store operations while remaining aware of their surroundings at all times. This position operates under a strict observe and report model. Officers are not permitted to detain, accuse, or physically engage with any individual. Any suspicious activity must be reported immediately to store management. Officers must handle situations professionally, including responding to alarm activations by directing customers back to staff without confrontation or physical contact. Strong professionalism is required at all times. Officers must remain courteous, avoid distractions, and follow all client post instructions. Duties include monitoring entrances, maintaining awareness of store activity, completing reports, and coordinating with store management to ensure safety and compliance with all site expectations.

Responsibilities

• Maintain a visible and professional security presence at all times
• Greet customers upon entry and thank them upon exit
• Monitor entrances, exits, and overall store activity
• Observe and report suspicious activity to store management
• Deter theft and disruptive behavior through presence and awareness
• Complete Daily Activity Reports and incident reports
• Follow all post instructions and direction from store management

Client-Specific Rules (Strictly Enforced)

• No weapons of any kind are permitted
• No physical contact with customers or staff
• Do not detain, accuse, or confront suspected shoplifters
• Do not chase or follow individuals
• Operate under an observe and report model only

Operational Expectations

• Check in with the store manager at the start of each shift
• Remain alert and maintain awareness of surroundings
• No phone use, texting, or personal activity while on duty
• Maintain a professional demeanor at all times
• Coordinate breaks with store management
• Do not leave post until properly relieved
• Report all incidents, hazards, and concerns immediately

Requirements

• Active BSIS Guard Card
• Strong customer service and communication skills
• Professional appearance
• Reliable transportation
• Ability to stand for extended periods
• Must pass a background check

Certification Requirements (All)

Guard Card
BSIS Guard Card
Drivers License/ State ID
Valid CA State ID/DL

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan