Retail Security Officer FT

Andy Frain Services, Inc.; Schaumburg (IL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, and short‑/d

401(k) with company support

Paid time off

Employee discounts (retail, dining,娱乐)

Employee Assistance Program (EAP)

Job summary

Andy Frain Services, Inc. is seeking a Retail Security Guard (Full-Time) at Woodfield Mall in Schaumburg, IL. The role emphasizes customer service, vigilance, and a professional demeanor to ensure a safe environment for shoppers, staff, and vendors.

The position offers comprehensive benefits, competitive hourly pay of $17.51, and opportunities for growth within a leading security services provider. State Guard licensing is required, with on-site duties at the mall.

Qualifications

• High school diploma or GED required.
• 3–6 months security or life-safety experience preferred.
• State Guard license required.

Responsibilities

• Patrol assigned areas or fixed post to monitor activity.
• Monitor CCTV and security systems; complete logs and reports.
• Maintain awareness of surroundings and respond to alarms/incidents.
• Greet and assist customers and employees in a professional manner.

Skills

Customer service

Communication

Alertness

Report writing

Professional appearance

Education

High School Diploma or GED

Tools

CCTV systems

Alarms

Access control

Job description

• Comprehensive medical, dental, vision, and STD insurance
• 401(k) plan for future savings
• Generous paid time off to recharge
• Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues
• Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources
• Support for stress management, financial guidance, legal assistance, and family challenges
• Commitment to mental and emotional well-being, fostering a thriving work-life balance

Job Description

Retail Security Guard (Full-Time)

LOCATION:

Woodfield Mall - Schaumburg, IL

PAY:

$17.51/hour

POSITION TYPE:
Full-Time

OVERVIEW:

We are hiring aRetail Security Guardto help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:

• Medical, dental, vision, and short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts (retail, dining, entertainment)
• Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

KEY RESPONSIBILITIES:

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation
• Maintain awareness of surroundings at all times

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

QUALIFICATIONS:

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor
• State Guard license is required

Preferred

• Prior security or customer-facing experienceFamiliarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency
• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Requirements

MINIMUM REQUIREMENTS

• High School Diploma or GED
• 3-6 months security or life-safety experience
• State Guard license
• Ability to lift 50 lbs. and perform physical tasks