Retail Security Officer

Andy Frain Services, Inc.; Greenwood (IN); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Weekly pay

Flexible scheduling

Employee discounts

Employee Assistance Program

Supportive work environment

Job summary

Andy Frain Services, Inc. is seeking a Retail Security Guard in Greenwood, IN for a part-time shift at Greenwood Park Mall. The role commands strong customer service, alertness, and professional conduct while protecting customers, employees, and vendors.

Responsibilities include patrolling, monitoring CCTV, reporting incidents, and assisting guests. Requires high school diploma or GED and a valid Indiana driver’s license; State Guard license preferred and background check may apply.

Qualifications

• Strong customer service and communication skills.
• Ability to stay alert and respond calmly in emergencies.
• Reliable, punctual and able to follow directions.
• Ability to write clear and accurate reports.
• Professional appearance and demeanor required.
• State Guard license is required.

Responsibilities

• Patrol assigned areas or fixed post to monitor activity.
• Control access points and manage pedestrian/vehicle traffic.
• Identify and report suspicious activity or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs and incident reports.
• Maintain awareness of surroundings at all times.
• Follow post orders, policies, and safety procedures.
• Greet customers and provide directions and support.
• Maintain a visible, approachable presence on-site.

Skills

Customer service

Communication

Emergency response

Punctual & reliable

Report writing

Professional appearance

Education

High School Diploma or GED

Job description

• Weekly Pay: Consistent income for financial stability
• Flexible Scheduling: Tailored to fit your lifestyle and commitments
• Exclusive Employee Discounts: Savings on various products and services
• Employee Assistance Program: Confidential support for personal and professional challenges
• Value for Your Time and Well-Being: Join a supportive work environment

Job Description

Retail Security Guard (Full-Time)

LOCATION:

Greenwood Park Mall – Greenwood, IN

PAY:

$18.04/hour

POSITION TYPE:
Part-Time

SCHEDULE:

Typically Friday/Saturday 1200-2000, but days and times can vary based on need.

OVERVIEW:

We are hiring aRetail Security Guardto help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:

• Weekly pay
• Employee Assistance Program (confidential support resources)
• Supportive work environment focused on well-being

KEY RESPONSIBILITIES:

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation
• Maintain awareness of surroundings at all times

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

QUALIFICATIONS:

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor
• State Guard license is required.

Preferred

• Prior security or customer-facing experience
• Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency
• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Requirements

Minimum Qualifications:
The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.

• High School Diploma and/or equivalent (GED).
• Must be willing to submit to a background and drug screen; any offer of employment is contingent upon the successful completion of a background investigation.
• Valid driver's license authorizing the legal operation of a motor vehicle in the state of Indiana.

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