Flex Retail Security Officer

Andy Frain Services, Inc.; Gurnee (IL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Employee Assistance Program (confident

Supportive work environment focused on

Job summary

Andy Frain Services, Inc. in Gurnee, IL is hiring a Flex Retail Security Guard to maintain a safe and welcoming environment for customers, employees, and vendors. The role requires attention to detail, professionalism, and a customer-first mindset.

As a Flex Full-Time position, you will patrol, monitor CCTV, control access, and report incidents while delivering excellent customer service. Weekly pay and an employee assistance program support your well-being as you contribute to a secure shopping

Qualifications

• Strong customer service and communication skills.
• Reliable, punctual, and able to follow directions.
• Must present a professional appearance and demeanor.
• State Guard license is required.
• Driver's license is required.

Responsibilities

• Patrol assigned areas or maintain a fixed post to monitor activity.
• Control access points and manage pedestrian/vehicle traffic.
• Identify and report suspicious activity, incidents, or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs, incident reports, and required documentation.
• Maintain awareness of surroundings at all times.
• Greet and assist customers, employees, and visitors in a professional manner.

Skills

Customer service

Communication skills

Alertness

Punctuality

Professional appearance

Education

High School Diploma or GED

Tools

CCTV systems familiarity

Access control systems

Job description

• Comprehensive medical, dental, vision, and STD insurance
• 401(k) plan for future savings
• Generous paid time off to recharge
• Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues
• Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources
• Support for stress management, financial guidance, legal assistance, and family challenges
• Commitment to mental and emotional well-being, fostering a thriving work-life balance

Job Description

Retail Security Officer (Flex Full-Time)

LOCATION:

Gurnee Mills – Gurnee, IL

PAY:

$19.50/hour

POSITION TYPE: Flex Full-Time

OVERVIEW:

We are hiring a FlexRetail Security Guard to help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:

• Weekly pay
• Employee Assistance Program (confidential support resources)
• Supportive work environment focused on well-being

KEY RESPONSIBILITIES:

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation
• Maintain awareness of surroundings at all times

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

QUALIFICATIONS:

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor
• State Guard license is required.
• Driver's license is required.

Preferred

• Prior security or customer-facing experience
• Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency
• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Requirements

Minimum Qualifications: The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.

• High School Diploma and/or equivalent (GED).
• Must be willing to submit to a background and drug screen; any offer of employment is contingent upon the successful completion of a background investigation.
• Minimum 3 -- 6 months prior experience in loss prevention, life safety, CCTV systems or access computer systems.
• State Guard license is required.
• Driver's license is required