Retail Security Officer

Andy Frain Services; Pleasant Prairie (WI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision, and STD

401(k) plan

Paid time off

Employee discounts

Employee Assistance Program (EAP)

Work-life balance focus

Job summary

Andy Frain Services, Inc. is seeking a Retail Security Guard for the Pleasant Prairie Premium Outlets in Wisconsin. This full-time position offers benefits including medical, dental, vision, and STD insurance, a 401(k) plan, paid time off, employee discounts, and access to an EAP for confidential support.

The role emphasizes safety, customer service, and compliance on-site. You will patrol, monitor CCTV, document incidents, manage access, and assist customers and staff with a professional,

Qualifications

• Minimum requirements include a high school diploma or GED and the ability to lift 50 lbs.
• State Guard license is required.
• Experience in security or life-safety is preferred.

Responsibilities

• Patrol assigned areas or maintain a fixed post to monitor activity.
• Control access points and manage pedestrian/vehicle traffic.
• Identify and report suspicious activity, incidents, or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Greet and assist customers, employees, and visitors in a professional manner.

Skills

Customer service

Emergency response

Report writing

Punctuality

Uniform appearance

Attention to detail

Education

High School Diploma or GED

State Guard license

Tools

CCTV systems

Alarms

Access control systems

Job description

Pleasant Prairie, Wisconsin, United States

Pay Range

$16.00/hour

Position Type

Full-time

- Comprehensive medical, dental, vision, and STD insurance
- 401(k) plan for future savings
- Generous paid time off to recharge
- Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues
- Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources
- Support for stress management, financial guidance, legal assistance, and family challenges
- Commitment to mental and emotional well-being, fostering a thriving work-life balance

Job Description

Retail Security Guard (Full-Time)

LOCATION:

Pleasant Prairie Premium Outlets – Pleasant Prairie, WL

PAY:

$16.00/hour

POSITION TYPE:
Full-Time

OVERVIEW:

We are hiring aRetail Security Guardto help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:

• Medical, dental, vision, and short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts (retail, dining, entertainment)
• Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

KEY RESPONSIBILITIES:

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation
• Maintain awareness of surroundings at all times

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

QUALIFICATIONS:

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor
• State Guard license is required

Preferred

• Prior security or customer-facing experience
• Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency
• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Requirements

MINIMUM REQUIREMENTS

• High School Diploma or GED
• 3–6 months security or life‑safety experience
• State Guard license
• Ability to lift 50 lbs. and perform physical tasks

EEO is the Law