Retail Security & Loss Prevention Specialist

Ross Stores, Inc.

Chattanooga (TN)

Presencial

USD 32.000 - 46.000

Jornada completa

14 días+

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Descripción de la vacante

Ross Stores is seeking a Loss Prevention Specialist to maintain a safe environment for Associates and Customers. You will project a confident, courteous presence at store entrances in issued vest and comply with Code 50 inspection policies, deterring theft and supporting store leadership.

You will monitor the sales floor for suspicious activity, partner with leadership to minimize shortages, and uphold the Ross brand through professional appearance and strong customer service.

Formación

One year retail supervisor experience or similar training preferred.
One year loss prevention/security training preferred.
Active Security Guard License preferred
Ability to work effectively in a fast-paced environment.
Strong communication skills.
Demonstrated ability to build and maintain relationships with the Store team.
Excellent Customer service skills.
Proven ability to effectively resolve conflict.
Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.

Responsabilidades

Maintain a safe and secure environment for Associates and Customers.
Provide visible command presence at store entrances/exits and on the sales floor.
Monitor for potential safety issues and maintain safe egress.
Provide great Customer service with a friendly demeanor.
Treat all Customers and Associates with respect; recognize Associates using programs.
Involvement with internal/external partners and meetings as needed.
Support Loss Prevention initiatives and related duties.
Represent and support the Ross brand with professional appearance.
Observe and validate proper checkout procedures and educate Associates.

Conocimientos

Customer service

Communication

Conflict resolution

Relationship building

Leadership

Educación

High School education or equivalent

AA degree preferred

Herramientas

Active Security Guard License

Descripción del empleo

GENERAL PURPOSE

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating “command” presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage. Must embrace Company values and have a mentality to protect the Ross treasure.

ESSENTIAL FUNCTIONS

Maintaining Safe & Secure Environment:

Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
Provides visible "command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships:

Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
Treats all Customers and Associates with respect.
Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
Other duties as assigned to support Loss Prevention initiatives.

Personal and Store Brand

Represents and supports the Company brand at all times.
Maintains a professional appearance, in accordance with Company dress code.

Mitigating Theft & Fraud:

Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to Store Leadership and Loss Prevention Leadership.
Adheres to Company policy for external theft response.
Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage:

Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives.
Observes and validates proper checkout procedures for Customers and Associates.

ESSENTIAL FUNCTIONS (cont.)

COMPETENCIES

Manages Work Processes

Business Acumen

Plans, Aligns & Prioritizes

Developing Talent

Collaboration

Leading by Example

Communication

Ensures Accountability & Execution

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

One year retail supervisor experience or similar training preferred.
One year loss prevention/security training preferred.
Active Security Guard License preferred
Ability to work effectively in a fast-paced environment.
Strong communication skills.
Demonstrated ability to build and maintain relationships with the Store team.
Excellent Customer service skills.
Proven ability to effectively resolve conflict.
Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.

EDUCATION / CERTIFICATIONS