Retail Sales Technician (Electronic Repair)

Asurion; Springfield (MO); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Employee discounts

Job summary

Asurion partners with uBreakiFix in Springfield, MO to hire a Retail Sales Technician. This role blends customer service with tech knowledge, offering paid training and opportunities to upsell Asurion products and services.

The position emphasizes friendly in-store interactions, the Serve, Solve, Sell approach, and meeting sales goals while supporting the store team in a dynamic retail environment.

Qualifications

• 1 year of customer service or retail sales experience.
• Ability to connect with customers and make them feel heard.
• Basic knowledge of electronic devices is a plus.
• Availability to work retail store hours and multitask.

Responsibilities

• Welcome customers at our uBreakiFix store and provide personalized, human-centric experiences.
• Use the Serve, Solve, Sell technique and upsell Asurion products and services to meet achievable sales goals.
• Assist with diagnostics, troubleshooting and repairing customer electronic devices.
• Support store operations and collaborate with the team to meet business needs.
• Navigate the intersection of retail, tech and sales with multitasking.

Skills

Customer service experience

People skills

Electronics knowledge

Flexibility

Job description

Retail Sales Technician

Springfield, MO

$16.25/hr + unlimited sales bonus potential

Retail Sales Technician at uBreakiFix - the job that introduces techies to the world of customer service. We’re hiring individuals whose people skills go toe-to-toe with their technical know-how and want to get paid for it. You should know - this isn’t your average retail or sales job. This is the job where your knack for fidgeting with gadgets, and ability to connect with people take your career in tech to the next level.

What’s in it for you:

• Starting Pay: $16.25 per hour + earn unlimited sales incentives. (Real-life - employees earn on average $531/month additional)
• Benefits that take care of you: A comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• Tech-out at a higher-level. No formal tech experience? No problem. We provide high-quality paid training that’ll have you feeling like a tech wizard in no time
• At uBreakiFix, we offer resources, training, and opportunities to elevate your career and support your personal and professional goals.

What’s expected of you:

• You will be the welcoming face at our uBreakiFix store, providing personalized and human-centric experiences to our customers.
• Utilize your communication skills to enrich the customer experience while leveraging our Serve, Solve, Sell™ technique and upsell Asurion’s products & services. You’ll be working towards achievable sales goals.
• Dive into tech repair tasks with enthusiasm, learning specifics as you go to assist with diagnostics, troubleshooting and repairing customer electronic devices.
• Support the dynamic needs of a retail store environment as a team player and support the surrounding market based on business needs.
• Your multitasking abilities will help you navigate the intersection of retail, tech, and sales seamlessly.

To be successful at uBreakiFix, you’ll bring:

• Previous experience in customer service or retail sales - at least 1 year.
• A natural ability to connect with customers, making them feel heard, valued, and cared for.
• A basic knowledge of electronic devices (nice to have, not required).
• Flexibility to work retail store hours and the ability to multitask easily.

Get to know us:

At Asurion, we're all about making tech less scary and more useful. We started with cellphone insurance - remember when losing your phone was the worst? Now, we handle everything from tablets to video doorbells. With loads of experts and a top-notch supply chain, we’ve helped millions. Whether it's setup, fixes, or replacements, we’ve got your tech covered. #INDSTORES