Retail Sales Technician (Electronic Repair)

Asurion; Cincinnati (OH); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement plans

Employee discounts

Descrizione del lavoro

Asurion is seeking a Retail Sales Technician at the uBreakiFix store in Cincinnati, offering a starting pay of $17/hour with unlimited sales bonus potential. The role focuses on friendly, human-centric customer service, tech assistance, and product upsell within a dynamic retail environment.

You will join a team that trains you to diagnose and troubleshoot devices, while helping customers understand solutions and services.

Competenze

• Minimum 1 year in customer service or retail sales.
• Ability to connect with customers and make them feel heard and valued.
• Basic knowledge of electronic devices is a plus.
• Flexible to work retail store hours and multitask easily.

Mansioni

• Welcome customers at the uBreakiFix store and provide personalized, human-centric service.
• Leverage Serve, Solve, Sell techniques to upsell Asurion products and services toward achievable sales goals.
• Engage in basic diagnostics, troubleshooting and repair support for customer devices as needed.
• Work as part of the retail team to meet store needs and business goals; juggle multiple tasks smoothly.

Conoscenze

Customer service

Retail sales

Communication skills

Tech literacy

Descrizione del lavoro

Retail Sales Technician

Cincinnati - Eastgate Rd location

$17/hr + unlimited sales bonus potential

Retail Sales Technician at uBreakiFix – the job that introduces techies to the world of customer service. We’re hiring individuals whose people skills go toe-to-toe with their technical know-how and want to get paid for it. You should know – this isn’t your average retail or sales job. This is the job where your knack for fidgeting with gadgets, and ability to connect with people take your career in tech to the next level.

What’s in it for you:

• Starting Pay: $17 per hour + earn unlimited sales incentives. (Real-life – employees earn on average $531/month additional)
• Benefits that take care of you: A comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• Tech-out at a higher-level. No formal tech experience? No problem. We provide high-quality paid training that’ll have you feeling like a tech wizard in no time
• At uBreakiFix, we offer resources, training, and opportunities to elevate your career and support your personal and professional goals.

What’s expected of you:

• You will be the welcoming face at our uBreakiFix store, providing personalized and human-centric experiences to our customers.
• Utilize your communication skills to enrich the customer experience while leveraging our Serve, Solve, Sell™ technique and upsell Asurion’s products & services. You’ll be working towards achievable sales goals.
• Dive into tech repair tasks with enthusiasm, learning specifics as you go to assist with diagnostics, troubleshooting and repairing customer electronic devices.
• Support the dynamic needs of a retail store environment as a team player and support the surrounding market based on business needs.
• Your multitasking abilities will help you navigate the intersection of retail, tech, and sales seamlessly.

To be successful at uBreakiFix, you’ll bring:

• Previous experience in customer service or retail sales – at least 1 year.
• A natural ability to connect with customers, making them feel heard, valued, and cared for.
• A basic knowledge of electronic devices (nice to have, not required).
• Flexibility to work retail store hours and the ability to multitask easily.

Get to know us:

At Asurion, we're all about making tech less scary and more useful. We started with cellphone insurance—remember when losing your phone was the worst? Now, we handle everything from tablets to video doorbells. With loads of experts and a top-notch supply chain, we’ve helped millions. Whether it's setup, fixes, or replacements, we’ve got your tech covered. #INDSTORES