Retail Sales Technician (Electronic Repair)

UBA Asurion UBIF Franchise LLC; Ohio; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Employee discounts

Paid training

Unlimited sales incentives

Job summary

Asurion, LLC is seeking a Retail Sales Technician in Fairfield, OH. You will greet customers, explain products, and apply our Serve, Solve, Sell approach to assist with repairs and upsell Asurion services.

Ideal candidates have 1+ year in customer service or retail, strong communication, and a friendly, tech-savvy attitude. Flexible hours and a dynamic team environment are available.

Qualifications

• Minimum 1 year in customer service or retail sales.
• Ability to connect with customers and upsell.
• Basic knowledge of electronic devices preferred.

Responsibilities

• Be the welcoming face at our store, providing personalized, human-centric experiences.
• Use strong communication to enrich the customer experience and upsell Asurion’s products & services.
• Work toward achievable sales goals.
• Dive into tech repair tasks with enthusiasm and assist with diagnostics and troubleshooting.
• Support the store environment as a team player and adapt to business needs.

Skills

Customer service

Retail sales

Communication

Tech knowledge

Team player

Job description

Retail Sales Technician Fairfield, OH $17hr + unlimited sales bonus potential

Retail Sales Technician at uBreakiFix – the job that introduces techies to the world of customer service. We’re hiring individuals whose people skills go toe-to-toe with their technical know-how and want to get paid for it. You should know – this isn’t your average retail or sales job. This is the job where your knack for fidgeting with gadgets, and ability to connect with people take your career in tech to the next level.

What’s in it for you:

Starting Pay: $17 per hour + earn unlimited sales incentives. (Real-life – employees earn on average $531/month additional)

Benefits that take care of you:

• A comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• Tech-out at a higher-level.
• We provide high-quality paid training that’ll have you feeling like a tech wizard in no time.

No formal tech experience? No problem.

What’s expected of you:

• You will be the welcoming face at our uBreakiFix store, providing personalized and human-centric experiences to our customers.
• Utilize your communication skills to enrich the customer experience while leveraging our Serve, Solve, Sell™ technique and upsell Asurion’s products & services.
• You’ll be working towards achievable sales goals.
• Dive into tech repair tasks with enthusiasm, learning specifics as you go to assist with diagnostics, troubleshooting and repairing customer electronic devices.
• Support the dynamic needs of a retail store environment as a team player and support the surrounding market based on business needs.
• Your multitasking abilities will help you navigate the intersection of retail, tech, and sales seamlessly.

To be successful at uBreakiFix, you’ll bring:

• Previous experience in customer service or retail sales – at least 1 year.
• A natural ability to connect with customers, making them feel heard, valued, and cared for.
• A basic knowledge of electronic devices (nice to have, not required).
• Flexibility to work retail store hours and the ability to multitask easily.

Get to know us: At Asurion, we're all about making tech less scary and more useful. We started with cellphone insurance—remember when losing your phone was the worst? Now, we handle everything from tablets to video doorbells. With loads of experts and a top-notch supply chain, we’ve helped millions. Whether it's setup, fixes, or replacements, we’ve got your tech covered.

Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.