Lead Retail Sales Technician (Electronic Repair Expert)

Asurion; Town of Hamburg (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Employee discounts

Job summary

Asurion Hamburg, NY is seeking a Lead Retail Sales Technician to diagnose and repair electronics while guiding a team to exceed sales and service goals. You’ll deliver top-notch service and mentor technicians to grow professionally, all within a dynamic, customer-first store environment.

This role blends hands-on tech work with leadership, including inventory oversight, staff training, and executing our Serve, Solve, Sell philosophy. Weekend hours are required.

Qualifications

• 1+ year supervisory experience in customer service or retail sales.
• 6+ months experience with product service support or tech repair and inventory management.
• High school diploma or equivalent is preferred but not required.
• Ability to connect with customers and make them feel heard and valued.
• Motivation to meet and exceed evolving KPIs and goals.
• Ability to adapt quickly in a dynamic retail environment.
• Flexibility to work retail hours including weekends and holidays.

Responsibilities

• Diagnose and repair electronics, delivering high-quality fixes.
• Lead and coach the tech team to provide excellent customer service.
• Guide product knowledge and selling techniques per Serve, Solve, Sell.
• Supervise front and back-of-house operations and staff.
• Oversee repair turnaround times and daily work orders.
• Manage inventory, buybacks, returns, and PPE compliance.

Skills

Customer service

Leadership

Retail sales

Team supervision

Education

High school diploma or equivalent

Tools

Inventory management systems

Repair diagnostic tools

Job description

Lead Retail Sales Technician

Hamburg, NY

$19.95/hr + unlimited sales bonus potential

Take your career to the next level with the most impactful job in our uBreakiFix stores – Lead Retail Sales Technician. Here, your knack for fixing tech and passion for helping others meet your ability to lead teams to exceed their goals. We’re hiring a leader who can not only deliver top-notch tech and customer service but also pave the way for their team members to be successful personally and professionally, all while continuing to drive their own career growth.

What’s in it for you:

• Starting Pay: $19.95 per hour + earn unlimited sales and repair incentives. (Real-life – Lead Retail Technicians earn on average $627/month on top of their base pay!)


• Benefits that take care of you : A comprehensive benefits package including health insurance, retirement plans, and employee discounts.


• Unlock your career potential. As a Lead Tech, you’ll have access to ongoing training, and professional development opportunities to elevate your career and support your goals – that includes tuition reimbursement.

What’s expected of you:

• Showcase your tech skills by diagnosing and repairing all electronic devices, ensuring best in class quality in every fix.


• Be the face of customer service excellence, guiding your team to use product knowledge and sales tactics that embody our Serve, Solve, Sell philosophy in every interaction.


• Balance different front and back of house responsibilities


• Step into leadership as you supervise, train and coach our tech experts, standing in as store manager when needed, and driving team success with enthusiasm.


• Maintain high standards by overseeing service-level agreements for repair turnaround times and ensuring all work orders are addressed by the end of each day.


• Innovate and organize by managing inventory, overseeing buybacks and return authorizations, and ensuring safety standards are met with the proper use of PPE supplies.

To be successful at uBreakiFix, you’ll bring:

• Previous experience in customer service or retail sales in a supervisory position – at least 1 year.


• Previous experience with product service support or technology repair with inventory management skills – at least 6 months.


• High school diploma or equivalent (preferred not required).


• A natural ability to connect with customers, making them feel heard, valued, and cared for.


• Motivation to meet and exceed evolving key performance goals.


• Ability to quickly adapt in an ever-changing environment.


• Flexibility to work retail store hours including weekends and holidays.

Get to know us:

At Asurion, we’re all about making tech less scary and more useful. We started with cellphone insurance—remember when losing your phone was the worst? Now, we handle everything from tablets to video doorbells. With loads of experts and a top-notch supply chain, we’ve helped millions. Whether it’s setup, fixes, or replacements, we’ve got your tech covered. #INDSTORES