Retail Sales Technician (Electronic Repair)

Socket.dev; Newport (KY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Employee discounts

Unlimited sales incentives

Job summary

uBreakiFix in Newport, KY is hiring a Retail Sales Technician with a starting pay of $17 per hour plus unlimited sales incentives. The role blends tech with customer service, offering paid training to bring you up to speed on our products and services.

You’ll welcome customers, use strong communication to improve the experience, and work toward sales goals while learning diagnostics and basic device repair tasks. Growth opportunities are highlighted in a supportive environment.

Qualifications

• Previous experience in customer service or retail sales – at least 1 year.
• A natural ability to connect with customers, making them feel heard, valued, and cared for.
• A basic knowledge of electronic devices (nice to have, not required).
• Flexibility to work retail store hours and the ability to multitask easily.

Responsibilities

• Be the welcoming face at our uBreakiFix store, providing personalized experiences to customers.
• Utilize communication skills to enrich the customer experience and upsell products & services.
• Assist with diagnostics, troubleshooting and repairing customer electronics.
• Support the retail store as a team player and adapt to market needs.
• Navigate the intersection of retail, tech, and sales.

Skills

Customer service experience

Communication skills

Retail sales

Tech enthusiasm

Education

High school diploma

Job description

Retail Sales Technician

Newport, KY

$17/hr + unlimited sales bonus potential

Retail Sales Technician at uBreakiFix – the job that introduces techies to the world of customer service. We’re hiring individuals whose people skills go toe-to-toe with their technical know-how and want to get paid for it. You should know – this isn’t your average retail or sales job. This is the job where your knack for fidgeting with gadgets, and ability to connect with people take your career in tech to the next level.

What’s in it for you:

• Starting Pay: $17 per hour + earn unlimited sales incentives. (Real-life – employees earn on average $531/month additional)
• Benefits that take care of you: A comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• Tech-out at a higher-level. No formal tech experience? No problem. We provide high-quality paid training that’ll have you feeling like a tech wizard in no time
• At uBreakiFix, we offer resources, training, and opportunities to elevate your career and support your personal and professional goals.

What’s expected of you:

• You will be the welcoming face at our uBreakiFix store, providing personalized and human-centric experiences to our customers.
• Utilize your communication skills to enrich the customer experience while leveraging our Serve, Solve, Sell technique and upsell Asurion’s products & services. You’ll be working towards achievable sales goals.
• Dive into tech repair tasks with enthusiasm, learning specifics as you go to assist with diagnostics, troubleshooting and repairing customer electronic devices.
• Support the dynamic needs of a retail store environment as a team player and support the surrounding market based on business needs.
• Your multitasking abilities will help you navigate the intersection of retail, tech, and sales seamlessly.

To be successful at uBreakiFix, you’ll bring:

• Previous experience in customer service or retail sales – at least 1 year.
• A natural ability to connect with customers, making them feel heard, valued, and cared for.
• A basic knowledge of electronic devices (nice to have, not required).
• Flexibility to work retail store hours and the ability to multitask easily.

Get to know us:

At Asurion, we're all about making tech less scary and more useful. We started with cellphone insurance—remember when losing your phone was the worst? Now, we handle everything from tablets to video doorbells. With loads of experts and a top-notch supply chain, we’ve helped millions. Whether it's setup, fixes, or replacements, we’ve got your tech covered. #INDSTORES