Retail Technician

Asurion; Mesa (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Employee discounts

Paid training

Job summary

Asurion is seeking a Retail Sales Technician for a Wichita store location to deliver personalized customer service and tech guidance. You will engage shoppers with friendly communication, explain product benefits, and help customers with routine device questions and purchases.

You will join a team focused on Meet, Serve, and Sell principles, achieving sales goals while learning entry-level tech repair and product support skills in a fast-paced retail setting.

Qualifications

• Experience in customer service or retail sales is required.
• Strong communication and interpersonal skills to connect with customers.
• Ability to upsell products and services using a friendly, human-centric approach.
• Willingness to learn tech basics and work with gadgets.

Responsibilities

• Greet customers and provide personalized, human-centric experiences at the store.
• Use Serve, Solve, Sell™ techniques to upsell Asurion’s products and services.
• Assist with diagnostics and basic repair tasks as needed.
• Support the store team and adapt to retail priorities and goals.

Skills

Customer service

People skills

Communication

Upselling

Job description

Retail Sales Technician Wichita, KS 18.70+ unlimited sales bonus potential

Retail Sales Technician at uBreakiFix – the job that introduces techies to the world of customer service. We’re hiring individuals whose people skills go toe-to-toe with their technical know-how and want to get paid for it. You should know – this isn’t your average retail or sales job. This is the job where your knack for fidgeting with gadgets, and ability to connect with people take your career in tech to the next level.

What’s in it for you:

Starting Pay: $18.70 per hour + earn unlimited sales incentives. (Real-life – employees earn on average $542/month additional)

Benefits that take care of you: A comprehensive benefits package including health insurance, retirement plans, and employee discounts. Tech-out at a higher-level. No formal tech experience? No problem. We provide high-quality paid training that’ll have you feeling like a tech wizard in no time.

At uBreakiFix, we offer resources, training, and opportunities to elevate your career and support your personal and professional goals.

What’s expected of you:

You will be the welcoming face at our uBreakiFix store, providing personalized and human-centric experiences to our customers. Utilize your communication skills to enrich the customer experience while leveraging our Serve, Solve, Sell™ technique and upsell Asurion’s products & services. You’ll be working towards achievable sales goals. Dive into tech repair tasks with enthusiasm, learning specifics as you go to assist with diagnostics, troubleshooting and repairing customer electronic devices. Support the dynamic needs of a retail store environment as a team player and support the surrounding market based on business needs. Your multitasking abilities will help you navigate the intersection of retail, tech, and sales seamlessly.

To be successful at uBreakiFix, you’ll bring:

Previous experience in customer service or retail sales – at least 1 year.

A natural ability to connect with customers, making them feel heard, valued, and cared for.

A basic knowledge of electronic devices (nice to have, not required).

Flexibility to work retail store hours and the ability to multitask easily.

Get to know us:

At Asurion, we're all about making tech less scary and more useful. We started with cellphone insurance—remember when losing your phone was the worst? Now, we handle everything from tablets to video doorbells. With loads of experts and a top-notch supply chain, we’ve helped millions. Whether it's setup, fixes, or replacements, we’ve got your tech covered.

Here’s how we practice the Asurion Way:

Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.