Retail Sales Technician (Electronic Repair)

Asurion; Cincinnati (OH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Employee discounts

Job summary

Asurion is seeking a Retail Sales Technician in Cincinnati, offering starting pay of $17 per hour with unlimited sales incentives. The role emphasizes welcoming customers, using Serve, Solve, Sell techniques, and assisting with tech diagnostics and repairs in a busy retail setting.

Applicants should have at least 1 year in customer service or retail sales, with strong communication skills and flexibility to work retail hours. Health benefits, retirement plans, and employee discounts are provided.

Qualifications

• 1 year of customer service or retail sales experience
• Strong ability to connect with customers and make them feel heard
• Basic knowledge of electronic devices is a plus
• Flexibility to work retail store hours and multitask

Responsibilities

• Be the welcoming face at the store, delivering personable customer service.
• Use our Serve, Solve, Sell technique to upsell Asurion’s products & services.
• Work toward achievable sales goals.
• Assist with diagnostics and basic repair tasks on customer devices.
• Support store operations as a collaborative team member.

Job description

Retail Sales Technician - Cincinnati, Eastgate Rd

Starting Pay: $17 per hour + earn unlimited sales incentives. (Real-life - employees earn on average $531/month additional)

Benefits that take care of you: A comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Tech-out at a higher-level.

No formal tech experience? No problem. We provide high-quality paid training that’ll have you feeling like a tech wizard in no time.

At uBreakiFix, we offer resources, training, and opportunities to elevate your career and support your personal and professional goals.

What’s expected of you

• You will be the welcoming face at our uBreakiFix store, providing personalized and human-centric experiences to our customers.
• Utilize your communication skills to enrich the customer experience while leveraging our Serve, Solve, Sell™ technique and upsell Asurion’s products & services.
• You’ll be working towards achievable sales goals.
• Dive into tech repair tasks with enthusiasm, learning specifics as you go to assist with diagnostics, troubleshooting and repairing customer electronic devices.
• Support the dynamic needs of a retail store environment as a team player and support the surrounding market based on business needs.
• Your multitasking abilities will help you navigate the intersection of retail, tech, and sales seamlessly.

To be successful at uBreakiFix, you’ll bring

• Previous experience in customer service or retail sales - at least 1 year.
• A natural ability to connect with customers, making them feel heard, valued, and cared for.
• A basic knowledge of electronic devices (nice to have, not required).
• Flexibility to work retail store hours and the ability to multitask easily.

Get to know us

At Asurion, we're all about making tech less scary and more useful. We started with cellphone insurance-remember when losing your phone was the worst? Now, we handle everything from tablets to video doorbells. With loads of experts and a top-notch supply chain, we’ve helped millions. Whether it's setup, fixes, or replacements, we’ve got your tech covered.

#INDSTORES

Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

The Asurion Way

Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.