Retail Sales Supervisor — Lead Teams & Delight Customers

Reformation; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid vacation, sick, holidays &volunte

Job summary

Reformation is seeking a Sales Supervisor to help lead and execute all efforts required to achieve individual store goals. Reporting to the Store Manager, essential responsibilities include but are not limited to:

The wage for this full-time position is $22-$24 per hour. Available to work a minimum of 30 hours per week, but up to 40 hours per week, with open availability across a 7-day work week. Benefits include health, vision, and dental insurance, paid time off, and a 401K with company match.

Qualifications

• Minimum of 3 years Retail Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.

Responsibilities

• Consistently meet and exceed sales goals
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
• Contribute to a technology led in-store experience for customers that both surprises and delights them
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
• Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products.
• Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership
• Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership
• Maintain seamless store operational procedures, maintain weekly workflow.
• Support merchandising presentation strategy and concept standards, lead and train staff as needed
• Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback
• Uphold and lead by example with all policies and procedures
• Display a dedicated approach to motivate and support sales associates
• Onboard new hires while providing in the moment coaching to improve performance of existing associates
• Contribute and lead through training and customer experience programs
• Maintain and manage a professional, healthy, and productive work environment alongside team in store

Skills

Retail experience

Customer service

Interpersonal skills

Problem solving

Job description

Reformation is seeking a Sales Supervisor to help lead and execute all efforts required to achieve individual store goals. Reporting to the Store Manager, essential responsibilities include but are not limited to:

The wage for this full-time position is $22-$24 per hour. Available to work a minimum of 30 hours per week, but up to 40 hours per week, with open availability across a 7-day work week. Benefits include health, vision, and dental insurance, paid time off, and a 401K with company match.