Retail Sales Supervisor: Lead, Coach & Delight Customers

Reformation; San Francisco (CA); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401K with company match

Paid vacation

Paid holidays

Volunteer time-off

Job summary

Reformation in San Francisco is seeking a Sales Supervisor to lead and execute efforts to achieve store goals. The role reports to the Store Manager and focuses on delivering an exceptional customer experience, maintaining inventory accuracy, and developing the team for strong performance.

Responsibilities include creating a technology-led in-store experience, training staff, driving brand adoption, and maintaining weekly workflow.

Qualifications

• Minimum of 3 years Retail Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.

Responsibilities

• Consistently meet and exceed sales goals.
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships.
• Contribute to a technology led in-store experience for customers that both surprises and delights them.
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
• Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation.
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory.
• Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership.
• Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership.
• Maintain seamless store operational procedures, maintain weekly workflow.
• Support merchandising presentation strategy and concept standards, lead and train staff as needed.
• Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback.
• Uphold and lead by example with all policies and procedures.
• Display a dedicated approach to motivate and support sales associates.
• Onboard new hires while providing in the moment coaching to improve performance of existing associates.
• Contribute and lead through training and customer experience programs.
• Maintain and manage a professional, healthy, and productive work environment alongside team in store

Skills

Retail Experience

Customer Service

Leadership

Communication

Job description

Reformation in San Francisco is seeking a Sales Supervisor to lead and execute efforts to achieve store goals. The role reports to the Store Manager and focuses on delivering an exceptional customer experience, maintaining inventory accuracy, and developing the team for strong performance.

Responsibilities include creating a technology-led in-store experience, training staff, driving brand adoption, and maintaining weekly workflow.