Retail Sales Supervisor: Lead & Elevate Client Experience

Splendid; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Splendid is seeking a Sales Supervisor to join its stores in a full-time role. The position focuses on driving sales, delivering exceptional customer experiences, and coaching the store team to meet or exceed targets.

As a member of the Store Management Team, you will support the Store Manager and Assistant Manager in day-to-day operations, uphold company policies, and promote our brand through outstanding customer service and effective team leadership.

Qualifications

• 2+ years of related professional sales experience in specialty or luxury retail and/or customer service experience and at least 1 year of supervisor experience.

Responsibilities

• Contributes to the overall store success by ensuring store sales goals are met while also achieving individual sales goals.
• Responsible for delivering exceptional customer experiences and driving sales by styling and wardrobing each customer based on their needs.
• Responsible for setting the example for customer engagement that exceeds industry standards.
• Responsible for building client relationships and driving store sales along with excitement about our brand through client outreach.
• Assists with training, coaching, developing and motivating associates to achieve maximum sales productivity.
• Assists the Store Manager and Assistant Manager with leading the store team and serves as the expert on company culture, store operations and policies & procedures.
• Assists with managing payroll and ensuring payroll goals are met within established guidelines to ensure proper coverage based on business needs.
• Supports and executes directives from Visual Merchandising, Operations and Marketing and ensures that information is properly communicated to the store team and that all deliverables are completed within specified deadlines.
• Communicates with Store Manager and/or Assistant Manager regarding all employee relations, day to day operations and any compliance related matters and to set goals for personal skill development.
• Represents the brand and ensures team members are embodying the brand in all interactions with customers and peers.
• Ensures Loss Prevention policies and procedures are followed. Assist with financial/sales audits and inventories to protect the store from internal and external shortage.

Job description

Splendid is seeking a Sales Supervisor to join its stores in a full-time role. The position focuses on driving sales, delivering exceptional customer experiences, and coaching the store team to meet or exceed targets.

As a member of the Store Management Team, you will support the Store Manager and Assistant Manager in day-to-day operations, uphold company policies, and promote our brand through outstanding customer service and effective team leadership.