Retail Sales Supervisor: Lead Customer Solutions & Team

Staples; Waynesville (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Associate discounts

401(k) with company match

Dental and vision insurance

Paid time off

Weekly pay

Career development program

Discounts at retailers

Job summary

Staples is hiring Retail Sales Supervisors to elevate customer engagement and lead front-of-store operations. You will drive sales, conversions and service while coaching the team to deliver total solutions throughout the store.

Flexible hours with both part-time and full-time options, along with benefits like PTO, weekly pay, and associate discounts. Join us to foster an exceptional in-store experience and strong customer relationships.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• 1+ year experience selling retail products or services.
• Must be able to and want to engage with customers and understand their needs.
• Effective communication skills, organization, and adaptive to changing business priorities.
• Experience coaching a team and/or supervising others.
• Ability to work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously.

Responsibilities

• Provide peer coaching and support to the store team to drive customer service, sales, and conversion.
• Focus on providing an exceptional store experience, consultative selling, driving conversion, and providing total solutions to every customer.
• Own weekly sales and merchandising activities.
• Perform Floor Leader role, directing the team to deliver a great customer experience in all areas of the store.
• Champion company initiatives, adaptable to change or responsibilities, and flexible to perform other duties as assigned.
• Remain available and always support an engaging environment.
• Complete daily tasks for merchandising and sales opportunities within the store.
• Assist with completing and delegating operational tasks in partnership with the GM.
• Peer coach team on the behaviors to win, deliver great customer service and to deliver results through role playing and feedback.
• Be flexible to perform other duties as assigned.

Skills

Customer engagement

Team coaching

Sales floor leadership

Effective communication

Merchandising

Flexibility

Conflict management

Lifting ability

Job description

Staples is hiring Retail Sales Supervisors to elevate customer engagement and lead front-of-store operations. You will drive sales, conversions and service while coaching the team to deliver total solutions throughout the store.

Flexible hours with both part-time and full-time options, along with benefits like PTO, weekly pay, and associate discounts. Join us to foster an exceptional in-store experience and strong customer relationships.