Retail Sales Supervisor - Flexible Hours & Growth

Reformation; New York (NY); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Medical, dental & vision insurance

Commuter benefits

Paid time off

Retirement planning

Fertility care support via Carrot

Employee discounts

Volunteer time off

Job summary

Reformation is seeking a Sales Supervisor to lead a high-energy retail floor, drive sales, and deliver an exceptional customer experience.

You will manage inventory, train staff, and maintain brand standards while collaborating with store leadership to meet goals. The role supports a flexible 20–30 hour week schedule and requires strong interpersonal skills and a proactive, customer-focused mindset.

Qualifications

• Minimum of 3 years retail experience.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with the self-motivation for your work and career.

Responsibilities

• Consistently meet and exceed sales goals.
• Actively lead by example and inspire others to generate clientele and maximize customer retention.
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships.
• Contribute to a technology led in-store experience for customers that both surprises and delights them.
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
• Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation.
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory.
• Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy.
• Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership.
• Maintain seamless store operational procedures, maintain weekly workflow.
• Support merchandising presentation strategy and concept standards, lead and train staff as needed
• Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback
• Uphold and lead by example with all policies and procedures
• Display a dedicated approach to motivate and support sales associates
• Onboard new hires while providing in the moment coaching to improve performance of existing associates
• Contribute and lead through training and customer experience programs
• Maintain and manage a professional, healthy, and productive work environment alongside team in store

Skills

Retail experience

Customer service

Team leadership

Adaptability

Tools

POS system

Job description

Reformation is seeking a Sales Supervisor to lead a high-energy retail floor, drive sales, and deliver an exceptional customer experience.

You will manage inventory, train staff, and maintain brand standards while collaborating with store leadership to meet goals. The role supports a flexible 20–30 hour week schedule and requires strong interpersonal skills and a proactive, customer-focused mindset.