Retail Sales Specialist – Exceptional Customer Service

Hibbett; Dothan (AL); On-site; USD 10,228 - 14,568; Part time

Job summary

Hibbett in Jackson, Alabama is seeking a Sales Associate to deliver quality customer service and promote merchandise at the store level. You will be knowledgeable across product areas, uphold store policies, and drive sales while creating a positive customer experience.

The role reports to the Store Manager and works in an hourly, non-exempt retail setting with daily responsibilities including assisting customers, participating in shipments, and maintaining store standards.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Is a self‑starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team‑player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Assist in the daily operations of the store, including completing work lists, clean‑up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Customer service

Interpersonal skills

Fast-paced environment

Self-starter

Attention to detail

Team player

Job description

Hibbett in Jackson, Alabama is seeking a Sales Associate to deliver quality customer service and promote merchandise at the store level. You will be knowledgeable across product areas, uphold store policies, and drive sales while creating a positive customer experience.

The role reports to the Store Manager and works in an hourly, non-exempt retail setting with daily responsibilities including assisting customers, participating in shipments, and maintaining store standards.