In-Store Sales & Customer Experience Specialist

Hibbett; Jacksonville (FL); On-site; USD 16,531 - 22,041; Full time

Job summary

Hibbett in Jacksonville, FL is seeking a Sales Associate to deliver outstanding customer service and drive product sales. You will be knowledgeable about products across departments and promote merchandise and store promotions to create positive shopping experiences.

The role emphasizes serving customers, meeting sales targets, and upholding company policies while supporting daily store operations and team collaboration.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Assist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Customer service

Interpersonal skills

Fast-paced

Initiative

Detail‑oriented

Team player

Job description

Hibbett in Jacksonville, FL is seeking a Sales Associate to deliver outstanding customer service and drive product sales. You will be knowledgeable about products across departments and promote merchandise and store promotions to create positive shopping experiences.

The role emphasizes serving customers, meeting sales targets, and upholding company policies while supporting daily store operations and team collaboration.