Retail Sales Specialist - Cool Springs, TN

Pool and Spa Depot; Brentwood (TN); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Employee discounts

Paid training

Competitive hourly pay

Job summary

Pool and Spa Depot in Brentwood, TN seeks an experienced Retail Sales Specialist to deliver knowledgeable, trustworthy service in a fast-paced pool and spa retail environment. You will explain pool chemistry, equipment basics, and maintenance, guiding customers to the right solutions with safety in mind.

Ideal candidates are comfortable with technical product details, safety standards, and delivering reliable pool and spa expertise.

Qualifications

• Customer service experience or retail sales experience is preferred.
• Strong communication and listening skills are essential.
• Ability to learn and explain technical products clearly.

Responsibilities

• Greet customers promptly and professionally.
• Assess customer needs related to pool and spa care, equipment, and maintenance.
• Recommend appropriate products and solutions based on customer conditions and usage.
• Explain product application, dosage basics, and safety considerations clearly.
• Build repeat business through honest guidance and consistent service.
• Operate point-of-sale (POS) systems accurately.

Skills

Customer service

Communication

Technical product knowledge

Math skills

Safety awareness

Teamwork

Tools

POS systems

Inventory systems

Job description

Pool and Spa Depot is Middle Tennessee's most trusted and fastest growing spa and pool retailer with nine locations, including southern Kentucky and northern Alabama. Our customer-focused service platform, strong promotional calendar, outstanding inventory selection as a member of the Millennium Buying Group, allow us to bring the finest and most advanced pools, spas, saunas, chemicals and services to our customers. Our local Harmonic hot tub manufacturing facility in Franklin KY, professional pool building expertise and 29-year-old family-owned core truly set us apart in all our markets.

Job Description:

We are seeking an experienced Retail Sales Specialist that can excel as a customer-facing expert, responsible for delivering knowledgeable, trustworthy, and solution-oriented service in a our Brentwood, TN pool and spa retail environment.

This role goes beyond traditional retail sales; it requires technical product understanding, safe handling awareness, and the ability to guide customers toward the right solution-not just a quick sale.

The ideal candidate is comfortable explaining pool and spa chemicals, equipment, water care basics, and accessories while maintaining a clean, safe, and organized retail floor. Accuracy, professionalism, and customer trust are critical to success in this role. This role is designed for individuals who take pride in educating customers, maintaining safety standards, and delivering reliable pool and spa solutions.

What We Offer:

• Hourly base pay of $14 to $16 per hour + commission
• Blue Cross / Blue Shield health insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts
• Paid training to set you up for success

You’ll work in a fast-paced, supportive retail environment where product knowledge, customer trust, and teamwork matter. If you enjoy building relationships and helping customers make confident buying decisions, we’d love to meet you.

Pool and Spa Depot is a Drug-Free Employer.

Core Responsibilities

• Customer Service & Sales
• Greet customers promptly and professionally
• Assess customer needs related to pool and spa care, equipment, and maintenance
• Recommend appropriate products and solutions based on customer conditions and usage
• Explain product application, dosage basics, and safety considerations clearly
• Build repeat business through honest guidance and consistent service
• Operate point-of-sale (POS) systems accurately

Product Knowledge & Expertise

Develop and maintain working knowledge of:

• Pool and spa chemicals and water care fundamentals
• Filtration, pumps, heaters, and basic equipment functions
• Seasonal pool and spa maintenance needs
• Accessories, parts, and retail merchandise
• Stay current on product updates, promotions, and safety requirements
• Know when to escape technical questions to senior staff or management

Safety & Compliance

• Follow all safety protocols related to chemical handling and storage
• Use proper PPE when requiredMaintain awareness of chemical incompatibilities and spill response procedures
• Ensure wet areas, aisles, and entrances remain clean and slip-resistant
• Immediately report unsafe conditions or customer incidents to management

Store Standards & Operations

• Maintain a clean, organized, and well-stocked sales floor
• Assist with inventory receiving, stocking, and rotation
• Follow merchandising and signage standards
• Support opening and closing procedures
• Participate in seasonal resets and peak-season preparation

Required Qualifications

• Customer service or retail sales experience (specialty retail preferred)
• Strong communication and listening skills
• Ability to learn and explain technical products clearly
• Basic math skills for measurements and calculations
• Comfort working around chemicals with proper training
• Ability to stand, lift (up to 50 lbs), and move product throughout the shift

Preferred Qualifications

• Experience in pool, spa, plumbing, HVAC, or home improvement retail
• Water testing or pool maintenance experience
• Familiarity with POS and inventory systems
• Bilingual (a plus, not required)

Required Competencies

• Customer Focus: Builds trust through accurate, helpful recommendations
• Attention to Detail: Follows safety, dosage, and handling instructions precisely
• Integrity: Prioritizes correct solutions over upselling
• Teamwork: Works collaboratively during peak retail periods
• Adaptability: Thrives in a seasonal, fast-paced environment

Physical & Work Environment Requirements

• Ability to lift and carry up to 50 lbs
• Ability to stand and walk for extended periods
• Ability to work indoors and outdoors (seasonally)
• Exposure to pool and spa chemicals with safety training provided

Pool and Spa Depot is a Drug-Free Workplace.