Retail Sales Specialist - Cookeville, TN

Pool and Spa Depot; Cookeville (TN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Employee discounts

Paid training

Job summary

Pool and Spa Depot in Cookeville, TN is seeking a Retail Sales Specialist to serve customers with expert pool and spa product guidance. You will explain dosage basics, safety considerations, and product applications while maintaining a clean, safe, and organized store floor.

The role emphasizes relationship-building, accuracy, and trustworthy advice. Typical pay ranges include base hourly pay with commissions, plus benefits and training support.

Qualifications

• Customer service or retail sales experience required.
• Strong communication and listening skills.
• Ability to learn and explain technical products clearly.
• Basic math skills for measurements and calculations.
• Comfort working around chemicals with proper training.
• Ability to stand, lift up to 50 lbs, and move products.

Responsibilities

• Greet customers promptly and professionally and provide service.
• Assess customer needs related to pool and spa care, equipment, and maintenance.
• Recommend appropriate products and solutions based on customer needs.
• Explain product application, dosage basics, and safety considerations.
• Build repeat business through honest guidance and consistent service.
• Operate point-of-sale (POS) systems accurately.
• Maintain a clean and safe sales floor with organized stock and displays.

Skills

Customer service

Communication

Explain technical products

Basic math

Chemical safety

POS familiarity

Inventory systems

Tools

POS systems

Inventory systems

Job description

Retail Sales Specialist - Cookeville, TN# Retail Sales Specialist - Cookeville, TNCookeville - Cookeville, TN 38501## OverviewSalary Range$20.00 - $24.00 HourlyPosition TypeFull Time## Description## Job DescriptionWe are seeking an experienced Retail Sales Specialist that can excel as a customer-facing expert, responsible for delivering knowledgeable, trustworthy, and solution-oriented service in a pool and spa retail environment.This role goes beyond traditional retail sales; it requires technical product understanding, safe handling awareness, and the ability to guide customers toward the right solution-not just a quick sale.The ideal candidate is comfortable explaining pool and spa chemicals, equipment, water care basics, and accessories while maintaining a clean, safe, and organized retail floor. Accuracy, professionalism, and customer trust are critical to success in this role. This role is designed for individuals who take pride in educating customers, maintaining safety standards, and delivering reliable pool and spa solutions.## What We Offer* Hourly base pay of $14 to $16 per hour + commission* Blue Cross / Blue Shield health insurance* 401(k) retirement plan* Paid time off* Employee discounts* Paid training to set you up for successYou'll work in a fast-paced, supportive retail environment where product knowledge, customer trust, and teamwork matter. If you enjoy building relationships and helping customers make confident buying decisions, we'd love to meet you.## Core Responsibilities* Customer Service & Sales* Greet customers promptly and professionally* Assess customer needs related to pool and spa care, equipment, and maintenance* Recommend appropriate products and solutions based on customer conditions and usage* Explain product application, dosage basics, and safety considerations clearly* Build repeat business through honest guidance and consistent service* Operate point-of-sale (POS) systems accuratelyProduct Knowledge & Expertise## Develop and maintain working knowledge of* Pool and spa chemicals and water care fundamentals* Filtration, pumps, heaters, and basic equipment functions* Seasonal pool and spa maintenance needs* Accessories, parts, and retail merchandise* Stay current on product updates, promotions, and safety requirements* Know when to escalate technical questions to senior staff or managementSafety & Compliance* Follow all safety protocols related to chemical handling and storage* Use proper PPE when required* Maintain awareness of chemical incompatibilities and spill response procedures* Ensure wet areas, aisles, and entrances remain clean and slip-resistant* Immediately report unsafe conditions or customer incidents to managementStore Standards & Operations* Maintain a clean, organized, and well-stocked sales floor* Assist with inventory receiving, stocking, and rotation* Follow merchandising and signage standards* Support opening and closing procedures* Participate in seasonal resets and peak-season preparation## Required Qualifications* Customer service or retail sales experience (specialty retail preferred)* Strong communication and listening skills* Ability to learn and explain technical products clearly* Basic math skills for measurements and calculations* Comfort working around chemicals with proper training* Ability to stand, lift (up to 50 lbs), and move product throughout the shift## Preferred Qualifications* Experience in pool, spa, plumbing, HVAC, or home improvement retail* Water testing or pool maintenance experience* Familiarity with POS and inventory systems* Bilingual (a plus, not required)## Required Competencies* Customer Focus: Builds trust through accurate, helpful recommendations* Attention to Detail: Follows safety, dosage, and handling instructions precisely* Integrity: Prioritizes correct solutions over upselling* Teamwork: Works collaboratively during peak retail periods* Adaptability: Thrives in a seasonal, fast-paced environment## Physical & Work Environment Requirements* Ability to lift and carry up to 50 lbs* Ability to stand and walk for extended periods* Ability to work indoors and outdoors (seasonally)* Exposure to pool and spa chemicals with safety training provided