Pool & Spa Maintenance Technician - Knoxville, TN

Pool and Spa Depot; Knoxville (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health coverage including Life/Disability

Optional Dental and Vision coverage

401(k) with match

Employee Discount

Paid Time Off (PTO)

Comprehensive Training

Job summary

Pool and Spa Depot in Knoxville, TN is seeking a Maintenance Technician to deliver quality pool cleaning and maintenance services. The ideal candidate will have strong customer service skills and the ability to work both independently and in a team.

We offer a competitive salary, health insurance, 401(k) with match, and comprehensive training. Candidates should apply by August 5th.

Qualifications

• Ability to spend up to 100% of working time standing, walking, and moving around.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to regularly push, pull, and lift more than 100 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Responsibilities

• Ensure consistent client satisfaction, resulting in repeat business and referrals.
• Provide reliable, efficient and professional service to clients.
• Maintain accurate and current technical information and skills.
• Collect payment or any amount due during each site visit.

Skills

Excellent interpersonal and customer service skills

Sales and marketing awareness and skills

Basic chemical level calculation skills

Ability to work independently and as part of a team

Excellent organizational skills including time management

Computer skills

Independent problem-solving skills

Ability to work various hours including weekends and some holidays

Pool cleaning equipment knowledge

Hammerhead experience

Education

High school diploma or equivalent

Certified Pool Operator (CPO) or Pool Professional and Spa Operator (PPSO) certification

Current Driver's License

Job description

Pool and Spa Depot is Middle Tennessee's most trusted and fastest growing spa and pool retailer with nine locations, including southern Kentucky and northern Alabama.

Our customer-focused service platform, strong promotional calendar, outstanding inventory selection as a member of the Millennium Buying Group, allow us to bring the finest and most advanced pools, spas, saunas, chemicals and services to our customers. Our local Harmonic hot tub manufacturing facility in Franklin KY, professional pool building expertise and 29-year-old family-owned core truly set us apart in all our markets.

Position Summary

The Maintenance Technician will provide consistent quality pool cleaning and maintenance service, developing and maintaining a base of satisfied clients.

Duties/Responsibilities

• To ensure consistent client satisfaction, resulting in repeat business and referrals.
• Provide a reliable, efficient and professional service to clients.
• Provide professional pool cleaning, water balancing, and client follow up.
• Load vehicle with standard and out of ordinary stock. Ensure all stock removed from warehouse is accurately recorded and maintain stock register and required tools to undertake services.
• Accurately record all materials and products used on site for invoicing purposes.
• Identify and report any maintenance problems or faults.
• Identify poolside opportunities for upselling/sales opportunities; refer to Senior technician or management if needed.
• Maintain accurate and current technical information and skills.
• Maintain high presentation standards in vehicle, uniforms and stationery.
• Maintain a clean and safe vehicle environment, including vehicle presentation adhering to OSHA policies and procedures.
• Maintain and service the motor vehicle, provided equipment and tools.
• Attend all training sessions, staff meetings and activities as requested to remain up to date on all innovations in the business so that the service provided is always "best practice".
• Maintain positive, honest, open, and effective communications, relationships and morale at all levels in the business. Contact with each customer must be made prior to arrival.
• Maintain contact with various manufacturer's technical service teams.
• Collect payment or any amount due during each site visit. Verify paid in full before leaving.
• Maintain or surpass sales targets set in place by management.
• Support the retail division by reinforcing and supporting our brands and the decisions made during the sales processes.
• Properly maintain and adhere to the company policies for using any provided electronic devices; including cell phones, tablets, water testing and GPS systems.
• Perform other duties as required by management.

Required Skills/Abilities

• Excellent interpersonal and customer service skills.
• Sales and marketing awareness and skills.
• Basic chemical level calculation skills.
• Ability to work independently and as part of a team
• Excellent organizational skills including time management
• Computer skills.
• Independent problem-solving skills ability.
• Ability to work various hours including weekends and some holidays
• Pool cleaning equipment knowledge
• Hammerhead experience is a plus

Education and Experience

High school diploma or equivalent, Certified Pool Operator (CPO) or Pool Professional and Spa Operator (PPSO) certification, Current Driver's License, Physical ability to perform job tasks.

Requirements

• Ability to spend up to 100% of working time standing, walking, and moving around
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop
• Ability to regularly push, pull and lift more than 100 pounds
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies

In addition to a competitive salary and incentive package, we also offer Health coverage including Life/ Disability, through Mutual of Omaha, optional Dental and Vision coverage, 401(k) w match, Employee Discount, Paid Time Off (PTO), and a full menu of Comprehensive Training.

We will be accepting applications and interviewing candidates between July 1st and August 5th. Please apply for this position on this platform.

Pool and Spa Depot is a Drug-Free Workplace.