Retail Sales Specialist

Wayfair; Columbus (OH); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

401(k) with Company Match

Health Benefits from Day One

Paid Time Off

Wayfair Employee Discount

Tuition Reimbursement

Job summary

Wayfair is looking for a Retail Sales Specialist in Columbus, Ohio, to deliver an engaging retail experience. The specialist will empower customers and drive store success through expert product guidance and proactive sales strategies.

This position requires leadership, retail sales expertise, and excellent customer service skills. Benefits include competitive pay, career growth opportunities, and health insurance from day one.

Qualifications

• 1–3 years of leadership experience in a retail environment.
• 1+ year of retail sales experience with strong sales quota achievement.
• Willingness to work flexible hours including nights and weekends.

Responsibilities

• Deliver a dynamic shopping experience for Wayfair customers.
• Meet or exceed sales targets and KPIs in a metrics-driven environment.
• Train team members on sales strategies and product knowledge.

Skills

Leadership Experience

Retail Sales Expertise

Customer Service Skills

Tech Proficiency

Adaptability & Focus

Education

High school diploma or equivalent

Tools

CRM tools

Google Suite

Microsoft Office

Job description

Hourly Rate: $19.00 per hour. This rate is fixed for all new hires and non‑negotiable. Future increases are based on performance and tenure.

Overview

As a Retail Sales Specialist, you’ll deliver a dynamic, engaging experience for every Wayfair customer. By blending your retail know‑how with proactive sales strategies, you’ll empower customers to make confident buying decisions while driving team performance and store success. You’ll lead by example, offering tailored product guidance, mastering tools such as CRM and design software, and supporting your teammates’ development.

What Does a Retail Sales Specialist Do?

• Collaborate with Sales Floor Managers and Department Leaders to foster a high‑energy sales culture that celebrates wins and drives results.
• Meet or exceed an average sales per hour (SPH) goal of $400 and achieve monthly revenue targets, daily goals, and key performance indicators in a metrics‑driven environment.
• Act as a peer coach, training team members on selling strategies, service standards, and product knowledge to ensure a consistent customer experience.
• Use CRM and design applications to nurture customer relationships and secure both immediate and future sales.
• Model thoughtful questioning, trust‑building, and personalized experiences for every customer.
• Leverage a deep understanding of Wayfair’s in‑store and online assortment to help customers find the right solution.
• Support operational excellence by assisting with floor sets, restocks, substitutions, and maintaining a welcoming environment.
• Show reliability by arriving ready to lead and support the team, communicating proactively about absences or scheduling needs.
• Cross‑train across key store functions, including sales and back‑of‑house operations, to support customers, teammates, and peak business periods.

Qualifications

• Leadership Experience: 1–3 years motivating a team to meet sales goals in a retail environment.
• Retail Sales Expertise: 1+ year with a strong track record of meeting quotas or KPIs. Specialty or high‑touch sales experience is a plus.
• Education: High school diploma or equivalent required.
• Schedule Flexibility: Willingness to work nights, weekends, and holidays as needed.
• Tech Proficiency: Comfortable learning and using CRM tools, mobile devices, POS systems, and Google Suite or Microsoft Office.
• Customer Service Skills: Exceptional communication and problem‑solving abilities, even in fast‑paced or high‑pressure situations.
• Adaptability & Focus: Skilled at juggling priorities while maintaining accuracy, organization, and a customer‑first mindset.

Physical and Environmental Requirements

• Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Lift and move up to 50 lbs independently on a regular basis. Some tasks may involve heavier items requiring assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.

Benefits

• Competitive Pay: Earn competitive compensation with performance‑based increases.
• Career Growth: Access professional development and advancement opportunities.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Paid Time Off: Accumulate PTO immediately—work‑life balance matters.
• 401(k) with Company Match: Match up to 4% to help plan for the future.
• Tuition Reimbursement: Eligible after 6 months of employment.
• Wayfair Employee Discount: Generous discount of up to 30% on eligible products.
• Parental Leave Options: Paid and unpaid leave plans to support growing families.
• Additional benefits: Full‑time roles receive the complete package; part‑time or seasonal team members may have modified offerings.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including those with disabilities. We will make reasonable accommodations for qualified individuals, unless doing so would impose an undue hardship on business operations.

Equal Opportunity Employer

Wayfair is a community of innovators who celebrate our differences. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.