Retail Sales Associate

Wayfair; Wilmette (IL); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Competitive Pay

Career Growth

Health Benefits from Day One

Paid Time Off

401(k) with Company Match

Tuition Reimbursement

Generous Employee Discount

Job summary

Wayfair is seeking a Retail Sales Associate to provide exceptional service in Wilmette, Illinois. Your role will involve engaging customers, addressing their concerns, and supporting their shopping experience.

The ideal candidate has retail experience, strong communication skills, and flexible availability. The position offers competitive pay starting at $18.00 per hour along with benefits such as health coverage and career advancement opportunities.

Qualifications

• 1+ year of experience in retail sales or customer-facing roles.
• Open availability to work nights, weekends, and holidays.
• Comfortable using mobile devices and POS systems.
• Ability to juggle multiple tasks while staying accurate.

Responsibilities

• Engage and connect with customers to understand their needs.
• Support customers throughout their shopping journey.
• Provide personalized support and proactive solutions.
• Cross-train across key store functions as needed.

Skills

Retail sales experience

Customer service skills

Strong communication

Organization skills

Relationship-building skills

Job description

$18.00 per hour

The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role’s starting rate is non‑negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.

Overview

As a Retail Sales Associate, you’ll play a vital role in creating an inviting and inspiring experience for every Wayfair customer. You’ll actively support customers throughout their shopping journey, from answering questions and placing orders to handling returns and solving issues with empathy and precision. You’ll thrive in a proactive sales environment, building personalized connections, boosting store performance, and turning first‑time shoppers into loyal customers. If you’re passionate about delivering top‑tier service and love fast‑paced, collaborative work, this role offers a great opportunity to grow with a brand redefining the future of home retail.

What Does a Retail Sales Associate Do?

• Engage and connect with customers by asking thoughtful questions to understand each customer’s needs and style preferences.
• Show up ready to work, on time, every shift, and communicate proactively about any unexpected absences or challenges.
• Approach every customer as a new sales opportunity, educating them on purchase options through POS systems, the Wayfair app, quotes, or online tools.
• Share tailored recommendations using your knowledge of Wayfair’s in‑store and endless‑aisle offerings.
• Help with carry‑outs, curbside pickups, cancellations, cart retrieval, and product returns while keeping the store clean and organized.
• Stay agile and energized amid frequent product, promotion, and operational changes.
• Contribute to store success through replenishment, backfills, floor sets, and sharing fresh ideas.
• Provide personalized support and proactive solutions that make Wayfair a go‑to shopping destination.
• Support Wayfair’s total store goals by cross‑training across key store functions, including sales and back‑of‑house operations, and flex where needed to support customers, teammates, store needs, and peak business periods.

You’ll Thrive In This Role If You Have

• 1+ year of experience in retail sales or customer‑facing roles. Experience in interior design or specialty sales is a plus.
• Open availability to work nights, weekends, and holidays based on business needs.
• Comfortable using mobile devices, store apps, inventory tools, and POS systems.
• Strong sales instincts combined with great communication, organization, and relationship‑building skills.
• Ability to juggle multiple customers or tasks at once while staying focused and accurate.

Additional Physical And Environmental Requirements

• Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Frequent stooping, kneeling, and crouching throughout the day.
• Lifting up to 50 lbs independently on a regular basis; heavier items may require assistance or equipment.
• Ability to adjust focus for close, distance, color, and peripheral vision; depth perception.
• Comfortable in environments with varying temperature conditions.
• Occasional exposure to moderate noise levels and physical activity.
• Adherence to all safety protocols with minimal exposure to workplace or environmental hazards.

What are the Benefits?

• Competitive Pay: Earn competitive compensation with regular opportunities for performance‑based increases.
• Career Growth: Access professional development and advancement opportunities.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately.
• 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment.
• Wayfair Employee Discount: Generous employee discount of up to 30%+, and 10% off at our in‑store restaurant.
• Parental Leave Options: Paid and unpaid leave plans to support your growing family.

NOTE: Our full‑time roles receive the full benefits package above, while part‑time or seasonal team members may have modified offerings.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. We will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Equal Opportunity Employer Statement

Wayfair is a place you can call home. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.