Retail Sales Associate

Wayfair; Attleboro (MA); On-site; USD 24,796 - 26,174; Part time

Benefits offered by this job

Growth opportunities

Wayfair company discount

401(k) with company match

Referral bonuses

Job summary

Wayfair is seeking an in‑store associate in Attleboro, MA to deliver a best‑in‑class customer experience. You will greet customers, assist at the cash wrap, and participate in receiving and replenishment of home goods.

The role emphasizes a positive, professional attitude in a fast‑paced environment, with opportunities for growth and a company discount. Must be able to work 20 hours per week with varied shifts.

Qualifications

• Customer service experience preferred, but open to entry‑level.
• Passion for great customer service and a drive to exceed sales targets.
• Strong organization, self‑motivation, communication and relationship management skills.
• Comfortable working in a fast‑paced and changing environment.
• Technical acumen to learn necessary software.
• Associates are expected to have availability to meet the needs of the business.
• All employees will be expected to represent the brand through polished communication, personal appearance and professionalism.
• Able to speak, read and comprehend English to ensure your safety and the safety of those working around you.

Responsibilities

• Greet customers as they walk in the store.
• Assist at the cash wrap as needed.
• Participate in receiving and replenishment of inventory.
• Exemplify a positive and professional attitude.
• Engage in a high‑energy, focused and dynamic work environment.
• Support launch efforts with set‑up responsibilities such as unloading trucks, moving and unpacking boxes, building furniture, stocking shelves and cleaning.
• Perform other duties as assigned by the shift supervisor.
• Follow all company policies and Wayfair standards.

Skills

Customer service

Communication

Sales

Organization

English proficiency

Tools

POS system

Job description

Base Pay

The base pay for this position is $18.50 per hour. The base pay offered may vary depending on location, job-related knowledge, skills, and experience.

Hours

20 hours per week.

Store Hours

Monday - Saturday: 10AM-8PM; Sunday: 11AM-7PM.

Benefits

• Growth opportunities (Conversions, Promotions, and more!)
• Wayfair company discount
• 401(k) with company match
• Referral bonuses

What You’ll Do

• As an authentic brand ambassador for the Wayfair family, lead and create a best‑in‑class customer experience by connecting them with the world’s biggest and best home online assortment brought to life in our stores.
• Greet customers as they walk in the store.
• Assist at the cash wrap as needed.
• Participate in operational aspects of the store, including receiving and replenishment.
• Exemplify a positive and professional attitude.
• Engage in a high‑energy, focused and dynamic work environment.
• Support launch efforts with set‑up responsibilities such as unloading trucks, moving and unpacking boxes, building furniture, stocking shelves and cleaning.
• Perform other duties as assigned by the shift supervisor.
• Follow all company policies and Wayfair standards.

Criteria

• Customer service experience preferred, but open to entry‑level.
• Passion for great customer service and a drive to exceed sales targets.
• Strong organization, self‑motivation, communication and relationship management skills.
• Comfortable working in a fast‑paced and changing environment.
• Technical acumen to learn necessary software.
• Associates are expected to have availability to meet the needs of the business.
• All employees will be expected to represent the brand through polished communication, personal appearance and professionalism.
• Able to speak, read and comprehend English to ensure your safety and the safety of those working around you.

Essential Functions

• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Ability to anticipate customers’ needs.
• Technical acumen to learn necessary software and systems.
• Ability to process information and merchandise through a computer system and POS register system.

Physical Requirements

• Frequent standing, walking, talking, hearing; handling or reaching with hands and arms; occasional sitting; regular climbing or balancing; frequent stooping, kneeling, crouching, crawling; regular, frequent or occasional lifting up to 50 lbs.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Hours

Employee shifts may include two hours before or after store hours. Your schedule will be provided at least 2 weeks in advance, and you may trade shifts with teammates as needed.

Background Check

Employment to this role will be contingent on successful completion of a background check.

Assistance for Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. Reasonable accommodations will be made unless it would impose an undue hardship.

Equal Opportunity Employer

We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.